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IT EUX II Engineer
Blue MantisIT EUX Engineer supporting U.S. managed-services clients through ticket resolution, endpoint configuration, and escalation handling.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technical Call Center and Help Desk support, with proficiency in Windows 10–11, Microsoft Office applications, and network support. Capable of troubleshooting client issues, managing service tickets, and providing training to team members effectively.
Highest-signal resume keywords
Technical Call Center ExperienceWindows 10–11 ProficiencyM365 AdministrationActive Directory AdministrationVirus and Malware Remediation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTicket ManagementNetwork SupportPC SetupComputer Hardware SupportVPN Client ExperiencePrinter SetupMobile Device TroubleshootingSecurity Principles KnowledgeKnowledgebase Article Development
Soft Skills
Problem ResolutionCommunicationTeam TrainingTime ManagementCustomer Service
Tools & Technologies
Microsoft OfficeM365Entra IDCisco VPNSonicWall VPNFortinet VPNSophosVipreCrowdStrikeRapid7
Certifications & Qualifications
CompTIA A+Network+MCDSTHDI-SCA
Industry Keywords
Help DeskTechnical SupportIT EnvironmentSLA ManagementKnowledgebase
Tech Stack
Tools & technologiesAndroid
About the role
Key responsibilities & impact- Resolve problems reported to the call center by phone or web tickets
- Provide first-level contact and problem resolution for customer issues
- Communicate service ticket status and resolution within SLA timeframes
- Assist Level I technicians with escalated issues
- Work on tickets escalated by Level I engineers
- Create tickets and return customer calls within standard SLA timeframes
- Work with vendors to resolve issues as required
- Configure and image desktops or laptops
- Update, maintain, and improve Help Desk documentation and knowledgebase articles
- Create and review knowledgebase articles
- Research and contribute technical information to the internal knowledgebase
- Develop expertise with GreenPages products and services for customer support
- Provide training to fellow team members and Level I engineers
- Maintain regular, predictable, and punctual attendance
- May occasionally work on holidays
Requirements
What you’ll need- 3–5+ years of Technical Call Center/Help Desk experience
- Ability to manage multiple open tickets simultaneously
- Ability to investigate, analyze, and troubleshoot client issues
- Ability to make service-ticket resolution decisions without supervision
- Ability to provide training to team members and Level I engineers
- Proficiency with Windows 10–11
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Visio, and Project
- M365 and Entra ID administration experience
- Intermediate network support knowledge, including LAN, WAN, and wireless technologies
- Understanding of domain/corporate IT environments, PC/laptop setup, and troubleshooting
- Experience with VPN clients such as Cisco, SonicWall, or Fortinet
- Computer hardware support for laptops, desktops, thin clients, USB devices, and peripherals
- Basic knowledge of security principles and best practices
- Virus and malware identification and remediation experience
- Experience with antivirus and next-generation antivirus tools such as Sophos, Vipre, or CrowdStrike
- Printer setup, installation, and hardware troubleshooting
- Mobile-device setup and troubleshooting for iPhone, Windows Mobile, and Android
- Broadband wireless device and software installation and troubleshooting
- Active Directory administration, including user accounts and security groups
- Familiarity with security applications such as Sophos and Rapid7
- Strong understanding of spam applications such as Defender, Mimecast, and Proofpoint
- Associate degree in Information Technology or equivalent experience
- At least one relevant industry certification preferred: CompTIA A+, Network+, MCDST, or HDI-SCA
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Blue Mantis Website LinkedIn All Job Openings 201 - 500 employees Founded 1993 💼 Consulting 🏥 Healthcare 🏭 Manufacturing Consulting
- Healthcare
- Manufacturing Blue Mantis is a versatile IT solutions company specializing in optimizing IT environments for cost efficiency and security. They provide managed services, cybersecurity and risk management, cloud solutions, carrier services, networking, and datacenter modernization. With expertise across multiple industries including finance, healthcare, public sector, and manufacturing, Blue Mantis tailors its services to fit the unique needs of its clients. Their aim is to drive digital transformation and foster innovation while prioritizing employee productivity and business growth. Blue Mantis also emphasizes the importance of creating modern workspaces and enhancing developer experiences. Their broad capabilities and strategic focus make them a valuable partner in navigating complex IT landscapes. IT EUX II Engineer Job not on LinkedIn 🔥 7 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Resolve problems reported to the call center by phone or web tickets
- Provide first-level contact and problem resolution for customer issues
- Communicate service ticket status and resolution within SLA timeframes
- Assist Level I technicians with escalated issues
- Work on tickets escalated by Level I engineers
- Create tickets and return customer calls within standard SLA timeframes
- Work with vendors to resolve issues as required
- Configure and image desktops or laptops
- Update, maintain, and improve Help Desk documentation and knowledgebase articles
- Create and review knowledgebase articles
- Research and contribute technical information to the internal knowledgebase
- Develop expertise with GreenPages products and services for customer support
- Provide training to fellow team members and Level I engineers
- Maintain regular, predictable, and punctual attendance
- May occasionally work on holidays 🎯 Requirements
- 3–5+ years of Technical Call Center/Help Desk experience
- Ability to manage multiple open tickets simultaneously
- Ability to investigate, analyze, and troubleshoot client issues
- Ability to make service-ticket resolution decisions without supervision
- Ability to provide training to team members and Level I engineers
- Proficiency with Windows 10–11
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Visio, and Project
- M365 and Entra ID administration experience
- Intermediate network support knowledge, including LAN, WAN, and wireless technologies
- Understanding of domain/corporate IT environments, PC/laptop setup, and troubleshooting
- Experience with VPN clients such as Cisco, SonicWall, or Fortinet
- Computer hardware support for laptops, desktops, thin clients, USB devices, and peripherals
- Basic knowledge of security principles and best practices
- Virus and malware identification and remediation experience
- Experience with antivirus and next-generation antivirus tools such as Sophos, Vipre, or CrowdStrike
- Printer setup, installation, and hardware troubleshooting
- Mobile-device setup and troubleshooting for iPhone, Windows Mobile, and Android
- Broadband wireless device and software installation and troubleshooting
- Active Directory administration, including user accounts and security groups
- Familiarity with security applications such as Sophos and Rapid7
- Strong understanding of spam applications such as Defender, Mimecast, and Proofpoint
- Associate degree in Information Technology or equivalent experience
- At least one relevant industry certification preferred: CompTIA A+, Network+, MCDST, or HDI-SCA Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Business Development Manager, IT Procurement 🔥 12 minutes ago Presidio 1001 - 5000 💼 Consulting 📦 Logistics 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Business Development Manager winning net-new IT procurement clients for Presidio, a global technology solutions provider. Selling hardware and multi-country procurement frameworks to US enterprises with European operations. 🇺🇸 United States – Remote 💰 Private equity on 2011-05 ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Senior Business Development Manager, IT Procurement 🔥 12 minutes ago Presidio 1001 - 5000 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Senior Business Development Manager winning enterprise hardware procurement deals for Presidio, a global IT solutions provider. Targeting US-headquartered companies with European operations and multi-country technology needs. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Senior Credit Manager 🔥 1 hour ago Tilt (formerly Empower) 201 - 500 💳 Fintech 👥 B2C 💸 Finance Website LinkedIn All Job Openings Senior Credit Manager building US Card line-management programs at fintech Tilt. Using SQL, Python, and risk analytics to recover spend and scale credit-line innovation. 🇺🇸 United States – Remote 💵 $170k - $200k / year ⏰ Full Time 🟠 Senior 💻 IT Support Benefit Specialist, CDH 🔥 2 hours ago National Benefit Services, LLC 201 - 500 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Benefit Specialist providing participant customer service and processing reimbursement claims for National Benefit Services. Handling calls, emails, chats, claim uploads, and occasional adjudication in a fully remote service center. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Enterprise Architect 🔥 7 hours ago Trinity Health 10,000+ employees 🏥 Healthcare 📚 Education 🤝 Non-profit Website LinkedIn All Job Openings Enterprise Architect defining technology strategy, governance, and solution architecture for Trinity Health’s nonprofit healthcare system. Aligning IT platforms and mission-critical infrastructure across clinical and administrative operations. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs