Service Delivery Lead

Blue Mantis

Service Delivery Lead leveraging IT expertise for Blue Mantis, a major US sports league. Responsible for customer engagement, service delivery, and technical oversight.

Posted 7/28/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Windows Server environments, network device configuration, and cloud solutions on Microsoft Azure and AWS. Proficient in ITIL best practices for incident, problem, and change management, with strong communication skills to bridge technical and business needs.

Highest-signal resume keywords

Windows Server AdministrationCisco Router/Switch ConfigurationMicrosoft Azure Cloud SolutionsITIL Framework ImplementationVMWare Virtualization Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network AdministrationSystem Metrics AnalysisTechnical Account ManagementIncident ManagementProblem ManagementChange ManagementData Trend AnalysisKPI ReportingRoot Cause AnalysisService Improvement Recommendations

Soft Skills

Excellent CommunicationInterpersonal SkillsPresentation AbilitiesOrganizational SkillsSelf-Motivation

Industry Keywords

Cloud SolutionsHybrid EnvironmentsOperational ExcellenceCustomer-Facing EngineeringTicket Management

Tech Stack

Tools & technologies

AWSAzureCloudVMware

About the role

Key responsibilities & impact

Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships.
Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs.
Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.
Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery.
Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders.
Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence.
Support event, incident, problem, and change management efforts for our 1 using ITIL best practices.
Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues.
Monthly reporting to highlight KPIs and Metrics
Analyze data trends and present recommendations.

Requirements

What you’ll need

Historical experience managing and administering Windows Server environments
Strong knowledge of network device configuration and administration of Cisco routers/switches.
Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments.
Previous experience with virtualization technologies, including VMWare.
Proven success in a Technical Account Manager or customer-facing engineering role.
Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.
Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions.
Strong presentation and documentation abilities.
Highly self-motivated, organized, and comfortable working both independently and collaboratively.
Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed.
Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management.
Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives.
Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations.
Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership.
Capable of providing operational reports, ticket analysis, and recommendations for service improvement.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Blue Mantis Website LinkedIn All Job Openings 201 - 500 employees Founded 1993 💼 Consulting 🏥 Healthcare 🏭 Manufacturing Consulting
Healthcare
Manufacturing Blue Mantis is a versatile IT solutions company specializing in optimizing IT environments for cost efficiency and security. They provide managed services, cybersecurity and risk management, cloud solutions, carrier services, networking, and datacenter modernization. With expertise across multiple industries including finance, healthcare, public sector, and manufacturing, Blue Mantis tailors its services to fit the unique needs of its clients. Their aim is to drive digital transformation and foster innovation while prioritizing employee productivity and business growth. Blue Mantis also emphasizes the importance of creating modern workspaces and enhancing developer experiences. Their broad capabilities and strategic focus make them a valuable partner in navigating complex IT landscapes. Service Delivery Lead Job not on LinkedIn 🔥 20 minutes ago 🗽 New York – Remote 💵 $130k - $150k / year ⏰ Full Time 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships.
Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs.
Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.
Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery.
Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders.
Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence.
Support event, incident, problem, and change management efforts for our 1 using ITIL best practices.
Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues.
Monthly reporting to highlight KPIs and Metrics
Analyze data trends and present recommendations. 🎯 Requirements
Historical experience managing and administering Windows Server environments
Strong knowledge of network device configuration and administration of Cisco routers/switches.
Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments.
Previous experience with virtualization technologies, including VMWare.
Proven success in a Technical Account Manager or customer-facing engineering role.
Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.
Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions.
Strong presentation and documentation abilities.
Highly self-motivated, organized, and comfortable working both independently and collaboratively.
Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed.
Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management.
Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives.
Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations.
Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership.
Capable of providing operational reports, ticket analysis, and recommendations for service improvement. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Construction Superintendent 🔥 38 minutes ago COST, Inc. 201 - 500 🏗️ Construction 📱 Media 🏭 Manufacturing Website LinkedIn All Job Openings Site Superintendent overseeing field crews to ensure quality and safety on themed construction projects. Managing schedules, documentation, and communication with project managers across the U.S. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior Record to Report Configuration Specialist 🔥 53 minutes ago Accenture Federal Services 10,000+ employees 💼 Consulting 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Record to Report Configuration Specialist responsible for designing and maintaining financial-accounting processes in ERP systems for Accenture Federal Services. Collaborating with finance and technical teams to ensure compliant configurations. 🇺🇸 United States – Remote 💵 $70.5k - $136.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior Configuration Specialist 🔥 53 minutes ago Accenture Federal Services 10,000+ employees 💼 Consulting 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Project to Close Configuration Specialist at Accenture Federal Services responsible for all Oracle PPM and Project Accounting components. Designing and validating configurations to enhance project lifecycle across federal government clients. 🇺🇸 United States – Remote 💵 $86.4k - $176.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior Procure to Pay Configuration Specialist 🔥 53 minutes ago Accenture Federal Services 10,000+ employees 💼 Consulting 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Procure to Pay Configuration Specialist designing and supporting Oracle ERP procurement processes. Focused on configuring, testing, and optimizing end-to-end procurement and AP functions for federal clients. 🇺🇸 United States – Remote 💵 $70.5k - $203.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior Senior Business Program Lead – Internal Audit 🔥 1 hour ago TD 10,000+ employees 🏦 Banking 💸 Finance 🛡️ Insurance Website LinkedIn All Job Openings Senior Business Program Lead managing audit and regulatory engagement and supporting Financial Crimes risk areas at TD. Requires extensive experience and strong analytical skills for effective execution. 🇺🇸 United States – Remote 💵 $115.4k - $186.2k / year 💰 Grant on 2023-10 ⏰ Full Time 🟠 Senior 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs