Enterprise Customer Success Manager
MyOme
Cloud Customer Success Manager
Blue Mantis
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloud
About the role
- Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
- Manage a small team of Customer Success Account Managers (CSAMs).
- Collaborate with peers, managers, and direct reports to steer our CSP operations.
- Act as liaison between customer, company and 3rd party vendors, managing/escalating issues from report to resolution.
- Maintain task lists and follow up on tasks to ensure nothing is lost.
- Build and maintain a trusted advisor relationship with our customers.
- Maintain well documented checklists, procedures, processes, and policies to allow for compliant, best-practice, deployment of cloud resources.
- Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction.
Requirements
- 5+ years of experience as a customer success manager supporting customers with AWS/Azure/Office365 environments.
- Experience and leadership skills to motivate teammates to deliver high quality results in a fast-paced work environment.
- BS Degree in Business or a Technology related field; graduate degree appreciated.
- Previous experience optimizing workflows and implementing process improvement.
- Superior technical and business problem-solving skills and judgement
- Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels.
- Ability to prioritize and manage competing demands.
- Experience working with Clients on business solutions.
- Either possess or be willing to achieve FinOps, AWS and Azure certifications.
- Either possess two years’ prior experience with public cloud billing and licensing models or be willing to learn.
- Either possess prior experience working in the AWS Management Console and Azure Portal or similar Cloud Portals & Consoles or be willing to train.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementcloud utilizationcost optimizationworkflow optimizationprocess improvementKPI measurementSLA monitoringpublic cloud billingAWS Management ConsoleAzure Portal
Soft skills
leadershipmentoringcoachingpresentation skillsinterpersonal skillsproblem-solvingjudgmentprioritizationtask managementrelationship building
Certifications
FinOpsAWS certificationAzure certification
