Support Engineer

• Provide in-person, phone, and ServiceNow ticket support for end users; problem determination, recording, and resolution
• Onsite 2 days a week in Londonderry, NH; work on-location within Blue Mantis client facilities
• Receive ticket escalations, participate in Help Desk call queue, and resolve or escalate issues per SLA
• Maintain ticket updates and timely communication on issue status and resolution
• Update and maintain Help Desk documentation and knowledgebase articles; review and create KB articles
• Configure and image desktops and laptops; perform new user onboarding and terminated employee offboarding
• Work with vendors to resolve issues and escalate to programmers (e.g., Component Control/Quantum) as needed
• Provide hardware support (keyboards, mice, docking stations, printers) and manage spare inventory
• Support VOIP phone systems, SharePoint integrations, and basic network and VPN client issues
• Perform walk-in support for onsite employees and participate in client-assigned projects

Desktop Support Engineer

Project Customer Support Analyst

Technical Support Specialist

Desktop Support Engineer

IT Technical Support Specialist

Desktop Support Engineer