Project Manager – Supply Chain Planning
Cummins Inc.
IT Technical Operations Manager
Blue Mantis
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $160,000 - $195,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Switching
About the role
- Manage and lead several technical teams, ensuring alignment with organizational goals and customer needs.
- Serve as Incident Manager during critical outages and act as primary escalation point for customer issues.
- Work nights/weekends during the regular season schedule and major holidays; be on call for IT ticket escalations/incidents.
- Regularly work nontraditional hours to meet the needs of a globally distributed organization.
- Demonstrate people management and leadership skills; prioritize, execute, and delegate tasks in high-pressure environments.
- Establish clear objectives and priorities for the team and consistently monitor progress to ensure goals are met.
- Collaborate with departments and managers to develop effective solutions for IT problems; ensure cross-functional teamwork.
- Oversee ITIL processes including event, incident, change, and problem management to ensure efficient operations.
- Monitor and analyze key performance indicators (KPIs) for internal teams and customer outcomes; implement improvements as necessary.
- Provide guidance, mentorship, support, and training to IT staff on new technologies and troubleshooting procedures.
- Identify and implement process improvements and automation opportunities related to ITIL event, incident, problem, and change management for customers.
- Communicate effectively with customer managers, directors, and top-tier executives; continuously reprioritize responsibilities to adapt to changing needs.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience as a Technical Engineer with expertise in server and network management.
- Extensive experience in managing technical teams with a strong track record of leadership.
- Deep understanding of ITIL processes including event, incident, change, and problem management.
- Exceptional communication skills with the ability to interact effectively with customer managers, directors, and executives.
- Strong analytical skills with experience in monitoring and improving KPIs.
- Proficiency in context switching between different technologies and customer requirements / emergencies based on priority.
- Adept at managing multiple priorities and deadlines in a dynamic environment.
- Passion for challenges and a proven ability to thrive in a fast-paced, demanding role.
- Ability to work nights, weekends, major holidays, and nontraditional hours; ability to be on call and available during assigned shifts.
- Onsite availability during Mon–Fri 8AM to 5PM EST (NYC onsite requirement).
