Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
Help Desk Support Engineer
Blue Mantis
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AndroidAzureMacOSServiceNow
About the role
- This role requires onsite 3 days a week, potentially up to 5 days.
- Onsite Desktop Support Technician provides support to End Users in person, via phone, and through ServiceNow
- Technician handles problem determination, recording, and resolution for Blue Mantis clients
- Typically on-location within client facilities; handles escalations and participates in Help Desk queue
Requirements
- 3-5 years of Help Desk support experience
- 2-5 years of Microsoft Entra ID or Azure AD Experience
- 1-3 years of prior Customer Service experience
- Experience with providing technical assistance over the phone and customer facing interactions
- Able to multi-task by working on multiple open tickets simultaneously
- Experienced in working in a fast-paced environment with multiple priorities and projects
- Able to investigate, analyze and troubleshoot customer issues
- Comfortable making decisions on issue resolution without supervision
- Demonstrates excellent verbal and written skills
- Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement
- Windows/MacOS imaging and configuration
