Blue Mantis

Help Desk Support Engineer

Blue Mantis

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

Tech Stack

AndroidAzureMacOSServiceNow

About the role

  • This role requires onsite 3 days a week, potentially up to 5 days.
  • Onsite Desktop Support Technician provides support to End Users in person, via phone, and through ServiceNow
  • Technician handles problem determination, recording, and resolution for Blue Mantis clients
  • Typically on-location within client facilities; handles escalations and participates in Help Desk queue

Requirements

  • 3-5 years of Help Desk support experience
  • 2-5 years of Microsoft Entra ID or Azure AD Experience
  • 1-3 years of prior Customer Service experience
  • Experience with providing technical assistance over the phone and customer facing interactions
  • Able to multi-task by working on multiple open tickets simultaneously
  • Experienced in working in a fast-paced environment with multiple priorities and projects
  • Able to investigate, analyze and troubleshoot customer issues
  • Comfortable making decisions on issue resolution without supervision
  • Demonstrates excellent verbal and written skills
  • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement
  • Windows/MacOS imaging and configuration