Quickly assess and resolve network and server-related incidents, ensuring minimal disruption to operations.
Conduct root cause analysis (RCA) and implement preventive measures to avoid recurrence.
Perform firmware updates, patches, and upgrades across all network devices, Dell servers, and Windows systems.
Monitor network and server health and performance, identifying and addressing potential issues proactively.
Create and maintain detailed documentation, including Standard Operating Procedures (SOPs) and technical diagrams.
Develop runbooks to streamline troubleshooting and resolution processes.
Provide timely updates and clear communication to stakeholders during incidents and maintenance activities.
Collaborate with cross-functional teams to ensure seamless integration of network and server services.
Participate in an on-call rotation to provide 24/7 support when needed.

Requirements

Minimum 7–10 years of experience in network and systems engineering roles, with a focus on enterprise-scale environments.
Proven track record in incident management, RCA, and delivering network and server solutions under tight deadlines.
Experience with firmware updates, patch management, and hardware lifecycle management.
Technical Skills:
- Switching and Routing: Expertise in Cisco, HP, and Dell switches, with a solid understanding of VLANs, trunking, and spanning tree.
- Firewalls: Hands-on experience with SonicWALL, Fortinet, Meraki, and Palo Alto firewalls, including policy configuration, troubleshooting, high availability, and optimization.
- Wireless and Cloud Networking: Experience with Cisco and Meraki Wireless.
- Load Balancing: Proficiency with physical and virtual F5 load balancers, including configuration and troubleshooting.
- Monitoring: Familiarity with network monitoring tools (e.g., SolarWinds).
- Servers: Hands-on experience working on Dell servers, including installation, configuration, troubleshooting, and maintenance.
- Operating Systems: Strong understanding and practical experience with Windows Server operating systems.
- Directory Services: Proficient in managing and troubleshooting Active Directory, including user/group management, GPOs, and authentication issues.
Certifications (Preferred):
- Cisco Certified Network Professional (CCNP) or equivalent.
- Microsoft Certified: Windows Server or Active Directory-related certifications a plus.

Benefits

Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network engineeringsystems engineeringincident managementroot cause analysisfirmware updatespatch managementCisco switchesDell serversActive Directoryload balancing

Soft Skills

communicationcollaborationproblem-solvingdocumentationstakeholder managementproactive monitoringtime managementteamworkadaptabilityattention to detail

Certifications

Cisco Certified Network Professional (CCNP)Microsoft Certified: Windows ServerActive Directory-related certifications