Concierge

Blue Hawaiian Helicopters

Concierge selling Hawaii tours, attractions, and activities for Blue Hawaiian Helicopters. Providing personalized guest service while meeting sales targets and earning commissions.

Posted 8/19/2026full-timeLihue • Hawaii • 🇺🇸 United StatesJunior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extraordinary guest service skills and expert-level knowledge of local attractions, effectively upselling products and services while meeting sales targets. Proficient in communication and listening skills to assess guest needs and resolve issues promptly.

Highest-signal resume keywords

Sales ExperienceGuest Service SkillsKnowledge of Local AttractionsMicrosoft Office SuiteBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesUpsellingCustomer Needs AssessmentPayment ProcessingTyping Speed 30–40 WPM

Soft Skills

Excellent CommunicationStrong Listening SkillsProfessional AppearanceIndependence in Sales Environment

Tools & Technologies

Sales ToolsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Travel IndustryConcierge ExperienceCommissioned SalesCustomer ServicePerformance-Driven Environment

About the role

Key responsibilities & impact

Greet each guest professionally and courteously while providing extraordinary customer service
Establish rapport and trust with guests
Assess guest needs through discovery questions
Recommend and sell attractions, activities, tours, and other services
Meet or exceed established sales targets in a commissioned environment
Upsell products by planning guests’ stays and improving their experiences
Resolve guest issues promptly and follow up until they are resolved
Sell in person and occasionally over the phone
Use sales tools to create urgency and close bookings
Collect guest payment at the time of sale once trained
Provide a detailed purchase recap and thank guests for their business
Work closely with guests, lodging partners, and supply partners

Requirements

What you’ll need

High school diploma or GED and one to three years’ related experience and/or training; or equivalent combination of education and experience
1–2 years of sales or upselling experience in a performance-driven environment
Extraordinary guest service skills
Expert-level knowledge of the local area and attractions
Knowledge of the travel and/or ticket industry and concierge experience preferred
Fluent English required; bilingual a plus
Excellent written and verbal communication skills
Strong listening skills to identify customer needs
Ability to work independently in a sales-driven environment
Ability to occasionally lift up to 25 pounds and stand for long periods of time
Intermediate Microsoft Office Suite skills, including Word, Excel, PowerPoint, and Outlook
Typing speed of 30–40 wpm
Regular scheduled attendance
Professional appearance and timeliness

Benefits

Comp & perks

Generous biweekly commission program
Commissions paid biweekly as part of the regular payroll process
Industry-leading benefits (details referred to on the benefits page)