Concierge

Blue Hawaiian Helicopters

Concierge selling Hawaii tours, attractions, and activities for Blue Hawaiian Helicopters. Providing personalized guest service while closing bookings and earning commissions.

Posted 8/19/2026full-timeLihue • Hawaii • 🇺🇸 United StatesJunior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extraordinary guest service skills and expert-level knowledge of local attractions, effectively upselling products and services while working independently in a sales-driven environment. Proficient in using sales tools and Microsoft Office Suite to enhance customer interactions and achieve sales targets.

Highest-signal resume keywords

Extraordinary Guest Service SkillsSales Experience in Performance-Driven EnvironmentExpert-Level Knowledge of Local Area and AttractionsFluent English Communication SkillsIntermediate Microsoft Office Suite Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesUpselling ProductsCustomer Needs AssessmentTyping 30–40 WPMKnowledge of Travel Industry

Soft Skills

Strong Listening SkillsExcellent Written CommunicationVerbal Communication SkillsAbility to Work IndependentlyProfessional Appearance

Tools & Technologies

Sales ToolsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Concierge ExperienceTicket IndustryCustomer ServiceSales TargetsCommissioned Environment

About the role

Key responsibilities & impact

Provide guests with professional, courteous greetings and extraordinary customer service
Establish rapport and trust with guests
Assess guest needs through discovery questions
Recommend and sell attractions, activities, tours, tickets, and other destination services
Meet or exceed sales targets in a commissioned environment
Upsell products by planning guests’ stays and improving their experiences
Resolve guest issues promptly and follow up to ensure resolution
Sell in person and occasionally by phone
Use sales tools to create urgency, close and book sales, and collect payment
Provide detailed purchase recaps and thank guests for their business
Collaborate with lodging partners, supply partners, and guests
Work independently without supervisory responsibilities

Requirements

What you’ll need

High school diploma or GED and one to three years’ related experience and/or training, or equivalent combination of education and experience
1–2 years of sales or upselling experience in a performance-driven environment
Extraordinary guest service skills
Expert-level knowledge of the local area and attractions
Knowledge of the travel and/or ticket industry and concierge experience preferred
Fluent English required; bilingual skills a plus
Excellent written and verbal communication skills
Strong listening skills to identify customer needs
Ability to work independently in a sales-driven environment
Ability to occasionally lift up to 25 pounds and stand for long periods
Intermediate Microsoft Office Suite skills, including Word, Excel, PowerPoint, and Outlook
Ability to type 30–40 wpm
Regular scheduled attendance required
Professional appearance and timeliness

Benefits

Comp & perks

Generous biweekly commission program
Competitive pay
Industry-leading benefits (details referenced on the employer’s benefits page)