Concierge

Blue Hawaiian Helicopters

Concierge selling tours, attractions, and activities to Hawaii travelers for Blue Hawaiian Helicopters. Providing personalized recommendations, closing sales, collecting payments, and resolving guest issues.

Posted 8/5/2026full-timeWaikoloa • Hawaii • 🇺🇸 United StatesJunior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extraordinary guest service skills and expert-level knowledge of local attractions, effectively generating sales and upselling products in a performance-driven environment. Proficient in communication and problem-solving, with the ability to work independently while maintaining a professional appearance.

Highest-signal resume keywords

Sales ExperienceGuest Service SkillsKnowledge of Local AttractionsCommunication SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesUpsellingCustomer Needs AssessmentPayment ProcessingTyping Speed 30–40 WPM

Soft Skills

Self-MotivatedStrong Listening SkillsTimelinessProfessional AppearanceAbility to Overcome Objections

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Travel IndustryConcierge ExperienceCommissioned SalesPerformance-Driven EnvironmentCustomer Service

About the role

Key responsibilities & impact

Provide guests with professional, courteous greetings and extraordinary customer service
Build rapport and trust with guests
Assess guest needs through discovery questions
Recommend and sell attractions, activities, tours, events, tickets, and other services
Meet or exceed established sales targets in a commissioned environment
Generate sales and upsell products by planning guests’ stays
Resolve guest issues promptly and follow up to ensure resolution
Sell in person and occasionally over the phone
Use sales tools to create urgency and close and book sales
Collect guest payment at the time of sale once trained
Provide a detailed purchase recap and thank guests
Maintain regular scheduled attendance
Work independently in a sales-driven environment while supporting guests, lodging partners, and supply partners

Requirements

What you’ll need

High school diploma or GED and one to three years of related experience and/or training, or equivalent combination of education and experience
1–2 years of sales or upselling experience in a performance-driven environment
Extraordinary guest service skills
Expert-level knowledge of the local area and attractions
Knowledge of the travel and/or ticket industry and concierge experience preferred
Fluent English required; bilingual a plus
Ability to overcome objections and offer alternate solutions
Timeliness and professional appearance
Excellent written and verbal communication skills
Strong listening skills to identify customer needs
Self-motivated and able to work independently in a sales-driven environment
Ability to occasionally lift up to 25 pounds and stand for long periods
Proven ability to juggle multiple duties and prioritize
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Ability to type 30–40 words per minute
Regular scheduled attendance

Benefits

Comp & perks

Industry-leading benefits (details provided via the company benefits page)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities