Guest Relations Agent

Blue Hawaiian Helicopters

Guest Relations Agent at Blue Hawaiian Helicopters providing face-to-face personalized service and support. Focused on enhancing guest experience and driving sales through exceptional service.

Posted 7/31/2026full-timeKahului • Hawaii • 🇺🇸 United StatesJunior💰 $33,375 - $48,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional guest service and sales skills, with a strong ability to build rapport and trust with customers. Proficient in identifying customer needs and providing tailored solutions to enhance their experience.

Highest-signal resume keywords

Extraordinary Guest Service SkillsSales Experience in Performance Driven EnvironmentExpert-Level Knowledge of Local Area and AttractionsExcellent Written and Verbal Communication SkillsStrong Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesUpselling ProductsTyping 30-40 WPMProblem SolvingCustomer Needs Identification

Soft Skills

Self-MotivatedAbility to Work IndependentlyStrong Interpersonal Skills

Tools & Technologies

Sales Tools

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Travel IndustryConcierge ExperienceCommissioned Sales Environment

About the role

Key responsibilities & impact

Provide each guest with a professional and courteous greeting and extraordinary guest service
Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs
Meet or exceed established sales targets in a commissioned environment
Demonstrate the ability to generate sales and upsell product by "painting the picture" and planning out the guest’s stay to improve their experience
Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency
Follow up on issues to ensure that they are resolved
Confirmed ability to sell in person and occasionally, on the phone
Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business.
Other duties as assigned.

Requirements

What you’ll need

High school diploma or general education degree (GED)
1-3 years related experience and/or training
1-2 years of sales experience in a performance driven environment
Extraordinary guest service skills
Expert-level knowledge of the local area and attractions
Knowledge of travel and/or ticket industry and concierge experience preferred
Operational experience preferred.
Excellent written and verbal communication skills (fluent English required, bilingual a plus)
Strong listening skills to be able to identify customer needs.
Self-motivated with the ability to work independently in a sales driven environment.
Ability to occasionally lift to 25 pounds and to stand for long periods of time.
Demonstrated ability to type 30-40 wpm.

Benefits

Comp & perks

For more information on our industry-leading benefits, please visit our benefits page here.