Pet Loss Support Administrator

Blue Cross UK

Pet Loss Support Administrator providing essential support to the Pet Loss Support service. Managing enquiries and volunteer coordination to ensure compassionate support for pet loss.

Posted 4/22/2026part-timeBurford • 🇬🇧 United KingdomMid-LevelSenior💰 £9,794 per yearWebsite

About the role

Key responsibilities & impact

As Pet Loss Support Administrator, you will play a key role in keeping our service running smoothly.
You will act as a central point for enquiries, supporting our helpline, email, webchat and Facebook services, while also providing essential administrative support to our network of volunteers across the UK.
You will manage volunteer rotas to ensure consistent service delivery throughout the year,
support the coordination of our e-learning courses and external training,
maintain key systems and records.
The role also includes supporting communications such as newsletters,
coordinating resources and materials, and assisting with events and outreach to veterinary practices, crematoriums and charities.
This is a varied role where you will work with sensitive and sometimes distressing information, requiring a high level of care, confidentiality and professionalism.

Requirements

What you’ll need

Experience of providing administrative support in a busy, customer focused or service delivery environment
Experience of managing and prioritising a high volume of enquiries across multiple channels, for example phone, email or digital platforms
Strong organisational skills, with the ability to manage competing priorities, coordinate schedules or rotas, and meet deadlines
Excellent communication skills, with the ability to respond clearly, professionally and with empathy, both written and verbal
Confidence in working with a range of systems and tools, including Microsoft Office, and maintaining accurate records or databases
Ability to handle sensitive and confidential information with discretion and professionalism
Ability to work independently with minimal supervision, while contributing effectively as part of a team
Ability to demonstrate understanding and application of Blue Cross values.
Experience within the charity and/or animal welfare sector (desirable)
Experience of administrating e-learning and webinars (desirable)
Experience in the use of social media for engagement, communication or marketing purposes (desirable).

Benefits

Comp & perks

38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
Pension scheme with enhanced employer contribution
Life assurance
Unlimited access to an employee assistance programme
Programmes for physical and mental wellbeing support
Free access to GP via MetLife
Recognition scheme
Annual volunteer days
Claim for professional fees
Charity worker discounts across a variety of retailers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative supportmanaging enquiriescoordinating schedulesmaintaining recordse-learning administrationwebinarssocial media engagement

Soft Skills

organizational skillscommunication skillsempathydiscretionprofessionalismindependenceteam collaboration