Consultant

• Translate focus area or division strategy into actionable, measurable initiative plans with clear objectives, timelines, financials, and outcomes
• Execute and continuously improve comprehensive program charters, roadmaps, and governance structures that ensure accountability & strategic alignment
• Co-lead the end-to-end execution of focus area or division transformation initiatives that advance our strategy, operational effectiveness and member experience
• Implement and coach teams on governance structures, frameworks, and processes to enhance operational efficiency and decision-making effectiveness
• Manage cross-functional execution ensuring timely delivery and desired outcomes to improve affordability, customer experience, efficiency, and culture evolution
• Track key performance indicators (KPIs) to measure transformation progress and impact in close partnership with initiative stakeholders and leaders
• Serve as a trusted partner to initiative leaders translating initiative vision into actionable projects – ideation, prioritization, planning, delivery and value realization
• Facilitate alignment cross-functionally; anticipate friction points and broker solutions that maintain momentum
• Deliver clear, compelling communication materials for senior audiences, including ongoing status reporting, dashboards and presentations
• Apply analytical rigor to assess focus area or division performance, uncover root causes and quantify impact
• Proactively identify initiative & project level risks, bottlenecks, and opportunities, ensuring timely resolution and continuous improvement
• Adopt the enterprise change management strategy and roadmap to the transformation programs, in tight collaboration with human resources and other key stakeholders
• Co-lead comprehensive management plans for the transformation programs with stakeholder assessment, impact analysis, and tailored change activities
• Implement the change network of informal leaders to support the change management progress for the transformation programs
• Partner with communication teams to execute compelling communication plans to articulate the vision, progress, and impact of operational and transformation efforts
• Build a reputation as a change agent and drive demand for change throughout the enterprise

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