Senior Product Manager, Incentives Efficiency
Instacart
Senior Transformation Consultant
Blue Cross Blue Shield of Massachusetts
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $128,700 - $157,300 per year
Job Level
Senior
About the role
- Translate focus area or division strategy into actionable, measurable initiative plans with clear objectives, timelines, financials, and outcomes
- Execute and continuously improve comprehensive program charters, roadmaps, and governance structures that ensure accountability & strategic alignment
- Co-lead the end-to-end execution of focus area or division transformation initiatives that advance our strategy, operational effectiveness and member experience
- Implement and coach teams on governance structures, frameworks, and processes to enhance operational efficiency and decision-making effectiveness
- Manage cross-functional execution ensuring timely delivery and desired outcomes to improve affordability, customer experience, efficiency, and culture evolution
- Track key performance indicators (KPIs) to measure transformation progress and impact in close partnership with initiative stakeholders and leaders
- Serve as a trusted partner to initiative leaders translating initiative vision into actionable projects – ideation, prioritization, planning, delivery and value realization
- Facilitate alignment cross-functionally; anticipate friction points and broker solutions that maintain momentum
- Deliver clear, compelling communication materials for senior audiences, including ongoing status reporting, dashboards and presentations
- Apply analytical rigor to assess focus area or division performance, uncover root causes and quantify impact
- Proactively identify initiative & project level risks, bottlenecks, and opportunities, ensuring timely resolution and continuous improvement
- Adopt the enterprise change management strategy and roadmap to the transformation programs, in tight collaboration with human resources and other key stakeholders
- Co-lead comprehensive management plans for the transformation programs with stakeholder assessment, impact analysis, and tailored change activities
- Implement the change network of informal leaders to support the change management progress for the transformation programs
- Partner with communication teams to execute compelling communication plans to articulate the vision, progress, and impact of operational and transformation efforts
- Build a reputation as a change agent and drive demand for change throughout the enterprise
Requirements
- Executive presence and strong ability to influence, challenge and align senior leadership
- Highly degree of skill in program management with a strong ability to pivot between strategic vision and tactical execution
- Skills in building trust, embracing diverse perspectives and influencing alignment cross-functionally
- Systems thinking – see both the big picture & the interdependencies
- Passion for continuous improvement, innovation and enabling meaningful business change
- Proven experience managing large-scale, highly complex business transformation initiatives that lead to real impact to revenue, medical cost, operational expenses and member experience
- Experience in the development and implementation of individual and team level coaching support associated with strategic value and outcome-driven roadmap development
- Experience with portfolio planning, value realization and business case development
- High emotional intelligence, adaptability and comfort with the complexity of transformation and enterprise change
- Exceptional written and verbal communication with experience briefing senior-level committees
- 5+ years of business transformation management experience, with at least 5 years managing large, cross-functional business initiatives
- Experience in health care, payer, insurance consulting or other highly regulated industries is strongly preferred
- Domain-level experience in Claims, Service, Health & Medical Management or Sales is strongly preferred
- High school degree or equivalent required unless otherwise noted above
