Blue Cross Blue Shield of Massachusetts

Lead Transformation Consultant

Blue Cross Blue Shield of Massachusetts

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Salary

💰 $158,490 - $193,710 per year

Job Level

Senior

About the role

  • Translate enterprise strategy into actionable, measurable transformation program plans with clear objectives, timelines, financials, and outcomes
  • Develop & maintain comprehensive program charters, roadmaps that ensure accountability & strategic alignment
  • Lead the end-to-end execution of enterprise-wide transformation programs that advance our corporate strategy, operational effectiveness and member experience
  • Develop and implement transformation governance structures, frameworks, and processes to enhance operational efficiency and decision-making effectiveness
  • Create & lead execution for cross-functional initiatives ensuring timely delivery and desired outcomes to improve affordability, customer experience, efficiency, and culture evolution
  • Establish and track key performance indicators (KPIs) to measure transformation progress and impact in close partnership with cross-functional leadership and executive stakeholders
  • Serve as a trusted partner to executive-level leaders throughout transformation programs – ideation, prioritization, planning, delivery and value realization
  • Orchestrate alignment cross-functionally; anticipate friction points and broker solutions that maintain momentum
  • Deliver clear, compelling communication materials for executive audiences, including ongoing status reporting, dashboards and board-ready presentations
  • Apply analytical rigor to assess enterprise performance, uncover root causes and quantify potential impact of proposed solutions
  • Ensure transformation program(s) deliver business outcomes and benefits realization, resulting in strategic value for BCBSMA
  • Proactively identify transformation program risks, bottlenecks, and opportunities, ensuring timely resolution and continuous improvement
  • Drive continuous improvement & foster a fail-fast mentality for transformation to ensure solutions are positioned to optimize value realization and can pivot when necessary
  • Co-create the enterprise-wide change management strategy and roadmap, in tight collaboration with human resources and other key stakeholders
  • Develop comprehensive management plans for the transformation programs with stakeholder assessment, impact analysis, and tailored change activities to cultivate commitments to changes with clear ownership and accountability
  • Create the vision, roadmap and activation for a change network of informal leaders to support the change management progress for the transformation programs
  • Partner with communication teams to craft compelling communication plans articulating the vision, progress, and impact of operational and transformation efforts
  • Build a reputation as a change agent and drive demand for change throughout the enterprise

Requirements

  • Executive presence and strong ability to influence, challenge and align C-Suite leadership
  • Mastery of transformation program management with a strong ability to pivot between strategic vision and tactical execution as needed
  • Proven track record of building trust, embracing diverse perspectives and influencing alignment cross-functionally to deliver on the greater good for the enterprise
  • Systems thinking – you see both the big picture & the interdependencies
  • Passion for continuous improvement, innovation and enabling meaningful business change
  • Proven experience standing up large-scale, highly complex business transformation initiatives that lead to real impact to revenue, medical costs, operational expenses and member experience
  • Highly experienced in the development and implementation of individual and team level coaching support associated with strategic value and outcome-driven roadmap development
  • Expertise in portfolio planning, value realization and business case development
  • High emotional intelligence, adaptability and comfort with the complexity of transformation and enterprise change
  • Exceptional written and verbal communication with experience briefing executive-level committees and boards
  • Bachelor’s degree or equivalent experience required
  • MBA or relevant advanced degree or experience strongly preferred
  • 10+ years of business transformation management experience, with at least 10 years managing large, cross functional business initiatives
  • Proven success in managing large-scale, multi-year business transformation programs in a highly matrixed, cross-functional environment
  • Relevant experiences in healthcare, payer, insurance, consulting or other highly regulated industries is required