Consultant

• Translate enterprise strategy into actionable, measurable transformation program plans with clear objectives, timelines, financials, and outcomes
• Develop & maintain comprehensive program charters, roadmaps that ensure accountability & strategic alignment
• Lead the end-to-end execution of enterprise-wide transformation programs that advance our corporate strategy, operational effectiveness and member experience
• Develop and implement transformation governance structures, frameworks, and processes to enhance operational efficiency and decision-making effectiveness
• Create & lead execution for cross-functional initiatives ensuring timely delivery and desired outcomes to improve affordability, customer experience, efficiency, and culture evolution
• Establish and track key performance indicators (KPIs) to measure transformation progress and impact in close partnership with cross-functional leadership and executive stakeholders
• Serve as a trusted partner to executive-level leaders throughout transformation programs – ideation, prioritization, planning, delivery and value realization
• Orchestrate alignment cross-functionally; anticipate friction points and broker solutions that maintain momentum
• Deliver clear, compelling communication materials for executive audiences, including ongoing status reporting, dashboards and board-ready presentations
• Apply analytical rigor to assess enterprise performance, uncover root causes and quantify potential impact of proposed solutions
• Ensure transformation program(s) deliver business outcomes and benefits realization, resulting in strategic value for BCBSMA
• Proactively identify transformation program risks, bottlenecks, and opportunities, ensuring timely resolution and continuous improvement
• Drive continuous improvement & foster a fail-fast mentality for transformation to ensure solutions are positioned to optimize value realization and can pivot when necessary
• Co-create the enterprise-wide change management strategy and roadmap, in tight collaboration with human resources and other key stakeholders
• Develop comprehensive management plans for the transformation programs with stakeholder assessment, impact analysis, and tailored change activities to cultivate commitments to changes with clear ownership and accountability
• Create the vision, roadmap and activation for a change network of informal leaders to support the change management progress for the transformation programs
• Partner with communication teams to craft compelling communication plans articulating the vision, progress, and impact of operational and transformation efforts
• Build a reputation as a change agent and drive demand for change throughout the enterprise

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