Senior Program Manager – Supplemental Benefits, Dental

Blue Cross Blue Shield Association

Senior Program Manager overseeing dental health insurance program management and contracting at BCBSA. Leading strategic objectives for vendor relationships and benefit education implementation.

Posted 4/17/2026full-timeChicago • District of Columbia, Illinois • 🇺🇸 United StatesSenior💰 $103,677 - $149,129 per yearWebsite

About the role

Key responsibilities & impact

Manages all aspects of a large health insurance program
Leads all aspects of contracting and implementation with the vendor partner and Office of Personnel Management (Office of personnel management)
Responsible for developing the strategic business objectives to advance the program
Leads the vendor partner and internal staff to develop and implement a work plan to ensure the strategic objectives are met
Manages all aspects of contract oversight for two contracts, the vendor partner and OPM
Leads all aspects of the annual benefit development
Leads and serves as the subject matter expert for program education including the daily relationships with all parties involved in the program
Facilitating education materials and attending and presenting at events throughout the year
Monitoring all aspects of the vendor contract are being adhered to including service level agreements, reporting requirements, processes, and internal controls
Oversees the inquiry response process to make sure questions/issues are resolved timely, accurately, and comprehensively
Assures that the vendors fully cooperate and comply with all aspects of audits
Develops the strategic business objectives to increase enrollment and retain membership
Leads all aspects of the annual benefit development and implementation including benefit changes, coordinating actuarial premium development, brochure updates, managing OPM benefit negotiations, and overseeing vendor implementation of changes
Leads and serves as the primary program contact, developing and maintaining relationships with the vendor partner, OPM, and internal BCBSA staff
Facilitating, providing content, and reviewing all program education items such as flyers, advertising materials, presentations, social media content, emails, newsletters and wellness articles
Leads the creation, content, updates, and navigation for the program website and mobile application
Recommends and oversees the creation and updates of program digital tools
Leads and participates in work groups, presents at meetings/conferences, attends community and open season events, conducts trainings and represents the program at other meetings

Requirements

What you’ll need

Bachelor's Degree or equivalent work experience
5+ Years health insurance industry and/or health care knowledge and experience
Knowledge and demonstrated skills in developing, planning, directing, and execution of strategic business plans
A proven record of measurable accomplishment in developing and administering strategic business plans
Effective relationship skills with the ability to interact effectively and work collaboratively with internal and external staff
Knowledge and demonstrated skills in contracting and contract oversight
Ability to identity and quantify the appropriate metrics to determine strategic direction and success
Ability to translate technical and complicated information into member friendly communications
Knowledge and understanding of customer service processes
Ability to ensure that complex computer systems are programmed to adjudicate claims correctly
Ability to work well under pressure, demonstrated success at working under deadlines with tight time frames
Analytical and problem solving skills
Organizational and leadership skills
Decision making skills in complex situations
Strategic thinking skills
Outstanding written and verbal communications skills
Solid writing skills with ability to craft comprehensive and persuasive communications
Ability to create and deliver presentations to meet the need of the client (Plan, Agency, Member, OPM, etc.)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract oversightstrategic business planninghealth insurance knowledgecustomer service processesclaims adjudicationdata analysisprogram developmentvendor managementbenefit developmentdigital tool creation

Soft Skills

relationship managementcollaborationanalytical skillsproblem solvingorganizational skillsleadershipdecision makingstrategic thinkingwritten communicationpresentation skills

Certifications

Bachelor's Degree