Customer Service Representative

Blue Cross and Blue Shield of Nebraska

. Handle incoming phone calls and be the primary customer interface for inquiries.

Posted 5/20/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $42,640 per yearWebsite

About the role

Key responsibilities & impact

Handle incoming phone calls and be the primary customer interface for inquiries.
Inform and educate customers and serve as member advocate.
Use established best practices, attend ongoing training and utilize resources to navigate insurance.
Research customer information utilizing appropriate systems to effectively respond to and resolve issues.
Comply with State and Federal regulations and stay current on policies to support customers.

Requirements

What you’ll need

High School Diploma or Equivalent
Three years of experience in a complaint type customer service office setting (health insurance or related field preferred)
An equivalent combination of education and experience may be substituted for this requirement.
Availability for training 14 to 16 weeks in length.
Basic medical/dental terminology and contract interpretation is a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Blue Cross and Blue Shield of Nebraska Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1939 ⚕️ Healthcare Insurance Healthcare Insurance Blue Cross and Blue Shield of Nebraska is a prominent health insurance provider dedicated to serving the state of Nebraska. With over 80 years of experience, the company offers a range of health insurance plans, including group health, individual and family plans, Medicare, dental, and supplemental insurance options. Known for providing peace of mind, they are committed to ensuring member satisfaction and are recognized for their high-quality coverage and exceptional customer service. Blue Cross and Blue Shield of Nebraska also engages with the community through initiatives like the Nebraska Blue Foundation and emphasizes diversity, equity, and inclusion in its practices. The company is an independent licensee of the Blue Cross Blue Shield Association, providing trusted health coverage and resources to its members. Customer Service Representative 🔥 7 minutes ago 🌾 Nebraska – Remote 💵 $42.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle incoming phone calls and be the primary customer interface for inquiries.
Inform and educate customers and serve as member advocate.
Use established best practices, attend ongoing training and utilize resources to navigate insurance.
Research customer information utilizing appropriate systems to effectively respond to and resolve issues.
Comply with State and Federal regulations and stay current on policies to support customers. 🎯 Requirements
High School Diploma or Equivalent
Three years of experience in a complaint type customer service office setting (health insurance or related field preferred)
An equivalent combination of education and experience may be substituted for this requirement.
Availability for training 14 to 16 weeks in length.
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ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecomplaint resolutionmedical terminologydental terminologycontract interpretation

Soft Skills

communicationadvocacyproblem-solvingresearchcustomer education

Certifications

High School DiplomaEquivalent