Account Advisor I – Call Center

Blue Cross and Blue Shield of Louisiana

Account Advisor handling health plan-related questions, serving as first point of contact in a high-volume call center. Must assist members and providers efficiently with appropriate information.

Posted 5/20/2026full-timeRemote-LA • Louisiana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Take approximately 40–50 inbound calls per day.
Serve as the first point of contact for the organization.
Answer questions related to benefits, eligibility, claims, and general account issues.
Use multiple systems at one time while speaking with callers.
Follow established policies and scripts to provide accurate information.
Handle challenging or emotional calls professionally and calmly.
Document each call thoroughly before moving to the next one.

Requirements

What you’ll need

High School Diploma or equivalent preferred
1 year of customer service or medical office experience required.
A certificate in medical office assistant or medical coding can be used in lieu of the one year of experience.
Previous experience in a call center is preferred.
Must demonstrate PC skills including Microsoft Office (e.g., Word, Excel, Outlook, etc.) and related software.
Demonstrated verbal and written communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism.
Familiarity with medical and health insurance terminology preferred.
Conflict resolution skills and remains calm under pressure/stressful situations.
Must have the ability to multi-task and handle work independently as well as organize and prioritize multiple customer issues.

Benefits

Comp & perks

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities.
Health plan–related questions assistance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicemedical office experiencemedical codingcall center experiencePC skillsMicrosoft OfficeWordExcelOutlookdocumentation

Soft Skills

verbal communicationwritten communicationtactdiplomacypatienceprofessionalismconflict resolutioncalm under pressuremulti-taskingorganizational skills

Certifications

High School Diplomamedical office assistant certificate