Blue Cross and Blue Shield of Louisiana

ServiceNow

• Design, develop, document, test, debug, and support new and existing software systems and/or applications built on the ServiceNow cloud-based workflow automation PaaS.
• Implementation of out-of-the-box SaaS ServiceNow offerings such as ITOM, ITFM, ITAM, ITBM/SPM, Virtual Agents, AI, as well as ServiceNow Mobile applications.
• Accountable for complying with all laws and regulations associated with duties and responsibilities.
• Participate in full Agile software development life cycle including requirements analysis and design as performed in SAFe and Scrum.
• Support, maintain, and document software functionality.
• Identify and evaluate new technologies and new ServiceNow modules for implementation.
• Analyze code to find causes of errors and revise programs as needed.

Lead ServiceNow Software Engineer

Analyst

• Oversee, plan, and implement new and existing healthcare quality improvement initiatives and educational programs that enhance CMS Part C and Part D Star Ratings.
• Manage enterprise‑wide Stars projects from design through completion, ensuring timely delivery and measurable outcomes.
• Serve as a key liaison supporting collaboration across multiple internal departments.
• Lead, plan, and execute Stars performance improvement initiatives across multiple business units.
• Manage and standardize Stars projects, ensuring effectiveness, compliance, and alignment with regulatory and accreditation standards.
• Analyze and interpret complex data sets to identify trends, evaluate program effectiveness, and develop improvement strategies.
• Serve as a subject matter expert, providing thought leadership on measure‑level improvement opportunities.
• Collaborate closely with cross‑functional teams to track KPIs, escalate barriers, and implement innovative quality improvement workflows.
• Build strong internal partnerships, particularly with Health Services and analytics teams, to support clinical workflow enhancements, reporting, and targeting strategies.

Lead STAR Rating Improvement Analyst

Engineer

• Document business requirements and configuration designs
• Execute queries to support metrics, reporting, and analysis
• Provide production and triage support to help resolve system issues
• Assist with ongoing configuration and system support initiatives

Lead ServiceNow Software Engineer

Lead STAR Rating Improvement Analyst

CW Configuration Engineer Intern