FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience Representative
Blue Cross and Blue Shield of KansasCustomer Experience Representative providing efficient service via phone and email for Kansas members of Blue Cross and Blue Shield.
Posted 5/1/2026full-timeRemote • Kansas • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite
About the role
Key responsibilities & impact- Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication
- Inquiries can be regarding contract benefits, eligibility, coverage and plan changes, payments, claims, prior authorization, appeals, and complaints
- Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
- Work with peers, other departments, and leadership to find appropriate solutions to problems
- Perform assigned job-related duties as required, including any special projects
Requirements
What you’ll need- High school diploma or equivalent
- Preferred: College or continuing education courses in communications and/or medical related fields
- Two years of navigating multiple computer systems
- Two years of customer service experience
Benefits
Comp & perks- Incentive pay program (EPIP)
- Health/Vision/Dental insurance
- 6 weeks paid parental leave for new mothers and fathers
- Fertility/Adoption assistance
- 2 weeks paid caregiver leave
- 401(k) plan matching up to 5%
- Tuition reimbursement
- Health & fitness benefits, discounts and resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationproblem-solvingcustomer servicetimelinessaccuracycollaboration
Certifications
high school diplomacollege courses in communicationscollege courses in medical fields