Field Service Coordinator

Bloq.it

Field Service Coordinator responsible for deploying smart lockers in Italy and Germany. Collaborating with technicians and managing field service operations in a hyper-growth company.

Posted 8/3/2026full-timeLisboa • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving abilities and effective communication skills in both English and Italian, with a focus on managing field service operations and coordinating maintenance projects. Proficient in developing clear processes and documentation to enhance service quality and operational efficiency.

Highest-signal resume keywords

Problem-Solving SkillsField Service CoordinationERP/Ticketing Systems ExperienceOrganizational SkillsBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Technical IssuesMaintenance Project ManagementProcess DevelopmentDocumentation CreationSOP Development

Soft Skills

Attention to DetailProactive ApproachTeam CollaborationFlexibilityClient Escalation Management

Tools & Technologies

ODOOFresh ServicesAirtableMaintenance Management Software

Industry Keywords

Field ServiceSmart LockersOperational ChallengesStartup CultureTechnical Support

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide a highly responsive field service coordination;
Ensure clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances performed by our deployment team or technicians is successful and delivered with high quality;
Provide prompt response and troubleshoot operational challenges for technicians and store managers via telephone, e-mail, whatsapp and other communication channels;
Contribute to creation of clear processes with the support and maintenance organization to request support on technical issues related to the deployment and maintenance of smart lockers, including hardware and software components;
Manage exceptional flow when tasks fail due to operational or technical issues and take ownership of the successful delivery of the service thereafter;
Handle client escalations and provide feedback and promptly and regular status updates;
Perform post-mortems on exceptional cases and provide reports to build learning and help improve our service quality;
Contribute to the development and updating of documentation, training materials and standard operating procedures;
Keep up-to-date with product developments and company processes to enhance operational and technical knowledge of our field teams.

Requirements

What you’ll need

Excellent problem-solving skills and ability to troubleshoot complex technical issues
Proficiency in both English and Italian, with good communication skills
German is a plus
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Experience in coordinating with contractors and managing maintenance projects
Strong organizational skills and attention to detail
Ability to work independently and as part of a team, with a proactive and flexible approach
Previous experience in working with ERP/ticketing systems such as ODOO, Fresh Services or Airtable is a plus
Familiarity with maintenance management software and tools
Experience in a startup culture and adaptability to a fast-paced environment

Benefits

Comp & perks

Portuguese Health Insurance including mental health
Flexible Sports and Wellness membership covering multiple gyms and studios
Unlimited days off (subject to manager approval)