Technical Support Specialist

Bloq.it

Technical Support Specialist providing top-notch support for smart locker systems at Bloq.it. Key responsibilities include troubleshooting and resolving technical issues with a focus on customer satisfaction.

Posted 6/19/2026full-timeLisboa • 🇵🇹 PortugalJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

IoTLinuxTCP/IP

About the role

Key responsibilities & impact

Triage, troubleshoot and resolve technical issues related to our smart locker systems
Provide local field support teams with troubleshooting steps and advice via email, chat messaging systems and/or support ticket replies (ticketing systems)
Work closely with Engineering Support team and local Operational teams, to report issues, solutions and escalate complex issues to the appropriate teams
Document technical issues and solutions in the internal knowledge base system
Based on the experienced support process, provide feedback and suggest improvements to the product and its support process.

Requirements

What you’ll need

Fluent in English
Minimum of 2 years of professional experience in technical support or similar roles
Knowledge of computer and IoT hardware, electronics, TCP/IP networks and operating systems
Knowledge of GNU/Linux-based systems and being comfortable in working with the Linux shell command line interface (CLI) to troubleshoot issues and apply potential fixes
Familiarity with gathering and analyzing system logs
Technical minded with strong technical problem-solving and troubleshooting skills
Excellent customer service skills and patience when dealing with not so tech savvy users
Comfortable working with technology, including hardware and software aspects
Critical and analytical thinking
Ability to work under pressure and manage multiple tasks at once
Available to occasionally work Portuguese bank holidays.

Benefits

Comp & perks

Portuguese Health Insurance including mental health
Flexible Sports and Wellness membership covering multiple gyms and studios
Unlimited days off (subject to manager approval)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingIoT hardwareTCP/IP networksGNU/LinuxLinux shellsystem logsproblem-solvingcustomer service

Soft Skills

communicationpatiencecritical thinkinganalytical thinkingability to work under pressuremultitasking