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Bloomsbury USA

Customer Service Representative

Bloomsbury USA

. Process all orders in SAMS/SalesForce.com including setting up opportunities and accounts on both systems .

Posted 3/6/2026full-timeGreenbelt • District of Columbia, Maryland, Virginia • 🇺🇸 United StatesJunior💰 $43,700 per yearWebsite

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Process all orders in SAMS/SalesForce.com including setting up opportunities and accounts on both systems
  • Contact point for all customer queries/technical support queries and tech support contact to Account Managers
  • Report access issues and work on fixes/testing, if necessary, with a third-party platform provider
  • Sales support as needed, running usage stats in particular
  • Set up renewals/access fees for institutional accounts
  • Set up access for all products via requests from editorial/marketing for individuals (gratis/trial access)
  • Provide MARC record updates monthly and upon request to customers
  • Answer queries received via general online product inboxes
  • Deal with all queries as first point of contact for “contact us” forms from all digital platforms
  • Provide administrative support as needed, including making sure information is correct and up to date on all internal systems
  • Liase with customers on license agreements, sometimes coordinating with third party partners

Requirements

What you’ll need
  • 1+ years of experience with customer service
  • Attention to detail and strong problem-solving abilities
  • Excellent verbal and written communication skills
  • Familiarity with a CRM, preferably SalesForce.com, as well as Microsoft 365
  • College degree or equivalent

Benefits

Comp & perks
  • Medical
  • Vision
  • Dental
  • 401(k)
  • Paid Time Off
  • Hybrid Work Schedule

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingtechnical supportreportingdata analysisMARC record updates
Soft Skills
customer serviceattention to detailproblem-solvingverbal communicationwritten communication