Bloomlife Inc

Operations

• We're looking for a Software Operations Engineer to own the reliability, deployment, maintenance and operational health of Bloomlife Connects. This is a hands-on technical role at the intersection of software engineering, DevOps, and Commercial Ops, working on a cloud-native, serverless medical-grade application that directly affects patient care.
• You'll be responsible for keeping the system running smoothly in production, leading software releases, and iterating on our infrastructure and deployment tooling. You'll also need to be comfortable working within a quality management system and maintaining thorough documentation.
• Your responsibilities will include:
• __Deployments & Releases__
• - Execute end-to-end software releases for the backend (AWS Lambda, Kotlin) and web portals (React/TypeScript via CloudFront/S3) following our documented work instructions
• - Manage infrastructure-as-code deployments in AWS cloud environment
• - Configure and maintain integrations with external systems
• - Complete and submit release records per our quality management process
• - Record all deployment activities using dedicated Software Release Deployment Form
• - Contribute to continuous improvement of our deployment and operational processes
• __System Reliability & Monitoring__
• - Monitor system health via AWS CloudWatch, including log review and alarm configuration
• - Triage and respond to alerts surfaced through our monitoring lambda
• - Investigate and resolve operational incidents across the Lambda-based backend and portal infrastructure
• - Track system activity through daily operational summaries
• __Commercial ops__
• - Support onboarding of new clinical sites, including EHR integration setup
• - Support sales and marketing team in understanding, scoping and specifying customer requests
• - First-line technical support for user questions, complaints and feedback
• - Work with sales ops team to put together dashboards supporting quarterly business reports with customers

Software Ops Engineer