BloomGuarden Human Capital

General

• Own maintenance coordination during evening hours
• Be the first point of contact for after-hours maintenance emergencies
• Triaging new requests, dispatching the right tech or vendor, following up on open work, and handling true maintenance emergencies
• Monitor incoming maintenance requests from the tenant portal, phone line, and Slack throughout your shift
• Create, post, and route work orders
• Follow up on assigned and open work orders to keep jobs moving
• Maintain clean status in AppFolio
• Support closeout and billing follow-through on completed work
• Serve as the first responder for emergency maintenance calls and messages
• Assess urgency and triage correctly using company standards
• Dispatch emergency vendors and communicate timelines and next steps clearly to tenants
• Escalate to on-call leadership when a situation requires approval or falls outside standard protocol
• Coordinate scheduling between vendors and tenants
• Communicate Not-To-Exceed (NTE) amounts and request estimates

Virtual Maintenance Coordinator