Onboarding Specialist

Bloomerang

Onboarding Specialist managing the customer onboarding experience for Bloomerang’s products. Providing virtual training sessions and ensuring customer success in a remote capacity.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $55,000 - $62,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the customers’ Getting Started Journey.
Own the 1:1 virtual follow-up sessions to ensure learning content understanding.
Assist customers with value recognition in their purchased platform(s).
Act as a point of contact throughout the Customer Getting Started Journey.
Manage customer hand-offs between internal Bloomerang teams.

Requirements

What you’ll need

1+ years of experience supporting SaaS CRM onboarding and training in a virtual and/or on-site environment with a strong focus on customer onboarding best practices
Ability to serve as the primary contact between internal and external stakeholders helping ensure deliverables are met.
Organization skills and the ability to prioritize tasks to meet deadlines and goals
A strong technical proficiency and the ability to quickly learn and understand new software products and concepts
Excellent written and verbal communication skills
Proficiency with using Excel for reviewing and troubleshooting customer data import files
Ability to stay current with emerging AI capabilities and apply them directly through hands-on building and experimentation.

Benefits

Comp & perks

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
You'll receive a 401k match to help invest in your future.
Everything you need to be successful, shipped right to your door. You got this. We got you.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSCRMcustomer onboardingdata importExcelAI capabilitiessoftware productstechnical proficiency

Soft Skills

organization skillsprioritizationcommunication skillsstakeholder management