Counselor

• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed.
• Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor.
• Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate.
• Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements.
• Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them.
• Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow.
• Work well under pressure, adapting quickly to change and adversity.
• Go above and beyond to ensure a memorable experience with every interaction.

Travel Counselor

Counselor 2

Admission Counselor

Retirement Plan Counselor

Licensed Clinical Professional Counselor, Remote

Licensed Professional Clinical Counselor, LPCC