Enrollment Counselor
The Church of Jesus Christ of Latter-day Saints
Travel Counselor
Blockskye
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed.
- Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor.
- Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate.
- Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements.
- Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them.
- Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow.
- Work well under pressure, adapting quickly to change and adversity.
- Go above and beyond to ensure a memorable experience with every interaction.
Requirements
- 3+ years corporate travel and customer service experience
- Professional and service-oriented
- Exceptional oral and written communication; interpersonal and organizational skills
- In-depth travel industry knowledge, including domestic/international reservations and faring
- Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy
- Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
- Strong problem solving, decision making and time management skills
- Solid analytical skills with attention to detail and accuracy
- Team player with a proactive approach to collaboration and knowledge sharing
- Possess demonstrated problem solving, decision making and time management skills
- Ability to meet and exceed required performance standards
- Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity
- Ability to work effectively with personal computer and various software/apps with the ability to learn new systems quickly
- Highly motivated and passionate about service and travel
Benefits
- Fully remote work
- Fun and flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
corporate travel experiencecustomer service experiencedomestic reservationsinternational reservationsfaringproblem solvingdecision makingtime managementanalytical skillsattention to detail
Soft skills
professional demeanorservice-orientedoral communicationwritten communicationinterpersonal skillsorganizational skillsrelationship managementassertivenesspatienceteam player
