Blockskye

VIP Travel Counselor – After Hours

Blockskye

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide concierge-level travel consultation for executive level travelers across multiple channels (phone, email, chat), ensuring a seamless, high-touch service that exceeds expectations.
  • Accurately manage complex international bookings and exchanges, leveraging native GDS processes (Amadeus) to ensure compliant and cost-effective solutions.
  • Operate independently during after-hours coverage shifts, including evenings, weekends and holidays.
  • Deliver impeccable attention to detail in all aspects of service, including profile updates, fare selection, ticketing and post-booking support.
  • Proactively communicate with travelers, arrangers and teammates to ensure service continuity, accurate trip execution, and aligned expectations.
  • Take full ownership of the end to end travel experience - from initial request through trip completion and issue resolution - without the need for micromanagement.
  • Support and collaborate closely with peers in a small, highly dependent team environment; adapt to shift changes, share knowledge and support teammates when needed.
  • Meet and exceed KPIs related to accuracy, quality and traveler satisfaction.
  • Adhere to company standards regarding tool utilization, workflow processes, and attendance expectations.
  • Thrive under pressure, adapting quickly to changing priorities and unexpected challenges.

Requirements

  • 5+ years of corporate travel experience, with a strong focus on VIP and executive-level travel services.
  • Strong proficiency in native GDS use (Amadeus preferred), including advanced experience with international itineraries, ticketing and exchanges.
  • Exceptional oral and written communication skills, with the ability to anticipate traveler needs and provide clear, professional, and personalized consultation.
  • Strong problem-solving and decision-making skills, with the ability to address immediate challenges while recommending long-term efficiency improvements.
  • Demonstrated ability to manage complex, high-pressure scenarios with professionalism, discretion and care.
  • Experience working independently in an after-hours or emergency travel services environment is highly desirable.
  • Proven track record of accuracy, follow-through, and service ownership in a corporate travel setting.
  • Flexible availability to work a rotating after-hours schedule, including nights, weekends and holidays.
  • Strong collaboration skills in a team-first mindset; committed to supporting peers and contributing to a positive team dynamic.
  • Passionate about service and travel, consistently going above and beyond to deliver memorable experiences for VIP travelers.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDSAmadeusinternational itinerariesticketingexchangestravel consultationproblem-solvingdecision-makingservice ownershipKPI management
Soft Skills
communicationattention to detailcollaborationadaptabilityprofessionalismdiscretioncustomer serviceflexibilityteamworkpressure management