Customer Service Representative
Blockskye
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met.
- Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed.
- Track all customer service interactions to ensure complete and accurate reporting and the ability to leverage data to drive performance and continuous improvement.
- Provide monthly trend analyses for internal coaching and training opportunities.
- Provide quarterly trend analyses to support client communications and supplier opportunities.
- Build meaningful relationships with our customers and supplier partners.
Requirements
- 3+ years of experience working with customers in the travel industry
- Exceptional oral and written communication skills
- Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
- Strong problem solving, decision making and time management skills
- Ability to work independently while prioritizing multiple tasks in a dynamic environment
- Solid analytical skills with attention to detail and accuracy
- Team player with a proactive approach to collaboration and knowledge sharing
Benefits
- Equal opportunity employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
oral communicationwritten communicationrelationship managementinterpersonal skillsproblem solvingdecision makingtime managementattention to detailcollaborationproactive approach