Blink UX

Principal Conversation Designer

Blink UX

contract

Posted on:

Location Type: Hybrid

Location: Bellevue • Washington • United States

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Salary

💰 $140,000 - $160,000 per year

Job Level

Lead

About the role

  • Drive conversation design strategy for AI and automated experiences.
  • Define and evolve voice, tone, and personality guidelines aligned with T-Mobile’s brand.
  • Leverage research, analytics, and usability insights to optimize conversational journeys.
  • Create scalable frameworks and reusable patterns across platforms.
  • Design dialogue flows, scripts, and interaction models for chatbots and virtual assistants.
  • Ensure clarity, inclusivity, accessibility, and customer-first language standards.
  • Collaborate closely with Product, UX, Research, and Engineering teams.
  • Lead cross-functional workshops to align on user needs and business goals.
  • Mentor and guide other conversation designers and cross-functional partners.
  • Advocate for best practices in AI-driven and conversational experiences.
  • Participate in qualitative and quantitative research initiatives.
  • Analyze conversational output and performance metrics to continuously improve experiences.

Requirements

  • 7+ years of experience in UX writing, content design, or conversational design.
  • Strong portfolio demonstrating AI conversation or UX content design.
  • Deep understanding of human-centered design principles.
  • Experience collaborating across Product, Engineering, and Research.
  • Experience designing for GenAI, LLMs, or AI-driven systems.
  • Knowledge of prompt engineering and conversation modeling, preferred.
  • Leadership experience, mentoring or coaching designers, preferred.
  • Human-centered design
  • Conversation flow mapping and dialogue scripting
  • Content strategy and information architecture
  • Prompt engineering and testing
  • UX research and analytics interpretation
  • Voice and tone development
  • Cross-functional collaboration
  • Leadership and mentorship
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX writingcontent designconversational designhuman-centered designconversation flow mappingdialogue scriptingcontent strategyinformation architectureprompt engineeringUX research
Soft Skills
leadershipmentoringcoachingcross-functional collaborationcommunicationadvocacy for best practicesanalytical skillscustomer-first mindsetinclusivityaccessibility