Blink - The Frontline Experts

Solutions Architect

Blink - The Frontline Experts

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AndroidiOSJavaJavaScriptNode.jsPythonSOAP

About the role

  • Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
  • Scope and define technical solutions based on complex customer requirements.
  • Liaise with Product and Engineering to offer innovative solutions to customer business challenges.
  • Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers.
  • Respond to technical components of RFPs.
  • Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges.
  • Understand and lead a customer through complex testing cycles.
  • Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams.

Requirements

  • 5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments.
  • Proven track record in customer-facing technical roles.
  • Experience in troubleshooting customer issues - managing issue mitigation and closure.
  • Deep understanding of:
  • Enterprise application landscape.
  • Application and identity architecture.
  • Data relationships and dependencies.
  • SaaS protocols and integrations.
  • APIs (SCIM 2.0/ HTTPS/ SOAP).
  • Network security protocols (OAuth, SAML, LDAP).
  • Hands-on experience in one or preferably several of:
  • Web development (JavaScript, HTML, frontend frameworks).
  • Mobile development (iOS, Android).
  • Backend development (Java, C#, Node.js, Python).
  • IP-based real-time communications.
  • Knowledge of core application security principles.
Benefits
  • You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
  • Benefits include:
  • Equity allocations with significant upside potential
  • Simple, transparent and generous bonus plan
  • Company shutdown between Christmas and New Year.
  • 20 days’ leave + public holidays.
  • 401(k) to help you save for a bright future
  • Private health insurance- with medical, dental and vision coverage
  • Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementB2B software implementationSaaStroubleshootingenterprise application landscapeapplication architectureidentity architectureAPIsnetwork security protocolsweb development
Soft skills
technical leadcustomer-facingcommunicationcollaborationproblem-solvingpresentation skillsdocumentationproject trackingrisk managementcustomer success