Customer Success Manager

Blink Ops

Customer Success Manager helping security teams maximize BlinkOps’ agentic security automation platform. Driving onboarding, adoption, expansion, and executive customer relationships.

Posted 8/4/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management and Enterprise Account Management, with a strong focus on driving customer adoption, loyalty, and value realization. Proficient in collaborating with cross-functional teams and effectively communicating technical and business concepts to diverse stakeholders.

Highest-signal resume keywords

Enterprise Customer Success ManagementCustomer Adoption StrategiesTechnical CommunicationAccount ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ProcessesUpsellingRenewalsCross-SellingGrowth InitiativesExecutive Business ReviewsTechnical Customer EngagementProduct Value PresentationREST APIJSON

Soft Skills

Proactive ApproachRelationship BuildingEffective CommunicationStakeholder EngagementAccountability

Industry Keywords

SecuritySecOpsMSSPStartupsCustomer Health

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Manage the onboarding process for new customers using a proactive approach
Drive customer adoption, loyalty, and expansion by maximizing product value and ROI
Implement and improve internal Customer Success processes and methodologies
Conduct growth initiatives and Executive Business Reviews with customers and leaders
Maintain customer health by introducing relevant product features
Educate champions and their teams on product value and uncover use cases
Present product value to executives and buyers and engage key stakeholders
Build relationships with executive decision-makers within customer accounts
Advocate for customer needs internally with cross-functional teams
Collaborate with product, sales, and support teams
Take accountability for delivering customer value and achieving customer goals

Requirements

What you’ll need

At least 4 years of experience in Enterprise CSM or Enterprise Account Management
At least 3 years of experience in Security/SecOps
Must communicate well in English in writing, speaking, and presenting
At least 4 years of experience working in startups
Experience managing upselling, renewals, and cross-selling
Experience working with technical customers
Experience working with executives
Ability to communicate technical concepts effectively and identify patterns in customer experience
Ability to communicate business value effectively and generate growth opportunities
Nice to have: 1+ years of experience in MSSP
Nice to have: experience working with REST API and JSON
Nice to have: 1+ years of experience coding in Python, Bash, etc.

Benefits

Comp & perks

Variable Compensation (where applicable)