Customer Success Engineer

Blink Ops

Customer Success Engineer managing onboarding and enhancing user satisfaction at BlinkOps. Ensuring clients gain maximum ROI from security automation solutions in a dynamic startup environment.

Posted 7/29/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorLead💰 $100,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management, focusing on customer onboarding, adoption, and satisfaction. Proficient in engaging with executive stakeholders and driving value through effective communication and technical understanding.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementTechnical CommunicationUpselling and Cross-SellingREST API and JSON

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingCustomer AdoptionCustomer Health ManagementGrowth InitiativesQuarterly Business ReviewsTechnical Customer ManagementPython ProgrammingBash ScriptingSecurity/SecOps ExperienceDevOps Experience

Soft Skills

Effective CommunicationRelationship BuildingProactive ApproachCollaborationTrust Generation

Industry Keywords

Enterprise CSMStartupsMSSPCustomer Experience PatternsCross-Functional Collaboration

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.
Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.
Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.
Conduct growth initiatives and Quarterly Business Reviews (QBRs) with customers, presenting value to executives and buyers.
Maintain customer health by introducing new, valuable features as they become relevant in the customer journey.
Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs.
Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions.
Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts.
Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered.
Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing.
Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals.

Requirements

What you’ll need

Must communicate well in English in (writing, talking and presenting)
At least 3 years of experience in Security/SecOps or DevOps
At least 4 years of experience in Enterprise CSM or Enterprise Account Management
At least 4 years of experience working in Startups
Experience in managing Upselling, renewals, and cross-selling
Experience working with Technical customers
Experience working with Executives
Ability to effectively communicate technical concepts and identify patterns in customer experience
Nice to have 1+ years Experience in MSSP
Working with REST API, JSON
1+ years experience with code in Python, Bash, etc

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Blink Ops Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 🏥 Healthcare 📦 Logistics 💰 $20M Series A on 2022-03 Consulting
Healthcare
Logistics Blink Ops is a leading provider in the field of Security Orchestration, Automation, and Response (SOAR). The company offers a platform that allows organizations to automate and streamline their security processes, using AI to quickly create, edit, and manage workflows. With its low-code interface and AI Copilot, Blink enables even non-technical users to build and deploy sophisticated security automations efficiently. Featuring over 10,000 pre-built workflows, it aids in incident response, cloud security, vulnerability management, and identity access management, among others. Blink is trusted by top companies worldwide and promises significant improvements in productivity and return on investment. Customer Success Engineer Job not on LinkedIn 🔥 25 minutes ago 🗽 New York – Remote 💵 $100k - $170k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🧑‍🔧 Technical Customer Success Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.
Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.
Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.
Conduct growth initiatives and Quarterly Business Reviews (QBRs) with customers, presenting value to executives and buyers.
Maintain customer health by introducing new, valuable features as they become relevant in the customer journey.
Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs.
Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions.
Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts.
Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered.
Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing.
Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals. 🎯 Requirements
Must communicate well in English in (writing, talking and presenting)
At least 3 years of experience in Security/SecOps or DevOps
At least 4 years of experience in Enterprise CSM or Enterprise Account Management
At least 4 years of experience working in Startups
Experience in managing Upselling, renewals, and cross-selling
Experience working with Technical customers
Experience working with Executives
Ability to effectively communicate technical concepts and identify patterns in customer experience
Nice to have 1+ years Experience in MSSP
Working with REST API, JSON
1+ years experience with code in Python, Bash, etc Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Engineer 🔥 1 hour ago Element451 51 - 200 💼 Consulting 📣 Marketing 📚 Education Website LinkedIn All Job Openings Customer Success Engineer providing technical support and resolving escalations for higher education CRM at Element451. Ensuring high-quality customer interactions and supporting the AM team. 🇺🇸 United States – Remote 💰 $3.5M Series B on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Customer Success Manager Technical Implementation Specialist 🔥 7 hours ago ImageTrend 201 - 500 🏥 Healthcare 🏛️ Government ☁️ SaaS Website LinkedIn All Job Openings Technical Implementation Specialist collaborating with clients to implement ImageTrend solutions. Ensuring successful implementation and training for technical healthcare solutions in a remote setting. 🇺🇸 United States – Remote 💵 $60k - $80k / year 💰 Private equity on 2023-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Customer Success Manager Technical Customer Success Manager 🔥 19 hours ago Rechat 51 - 200 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Technical Customer Success Manager serving as a trusted partner for enterprise customers. Ensuring timely delivery and effective adoption of SaaS solutions with proactive technical support and engagement. 🇺🇸 United States – Remote 💵 $75k - $95k / year 💰 Series A - Rechat on 2019-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Customer Success Manager Technical Customer Success Manager 🕒 Yesterday Base 11 - 50 ₿ Crypto Website LinkedIn All Job Openings Customer Success Manager helping clients leverage AI for enhanced customer programs. Overseeing customer accounts and driving value realization from the Base platform. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Customer Success Manager Senior Technical Implementation Specialist 🕒 Yesterday Plenful 51 - 200 🏥 Healthcare 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Senior Technical Implementation Specialist at Plenful to handle customer implementation and engagement, supporting healthcare operations through AI workflow automation. Collaborating across teams for project success. 🇺🇸 United States – Remote 💰 $50M Series B - Plenful on 2025-04 ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Customer Success Manager View More Technical Customer Success Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs