Blink Ops

Director of Solution Engineering (Professional Services) @ BlinkOps

Blink Ops

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $190,000 - $230,000 per year

Job Level

Lead

About the role

  • Lead and manage a team of solutions engineers, fostering a culture of collaboration, accountability, and continuous improvement.
  • Translate customer business needs into actionable technical deliverables and collaborate with internal teams to deliver impactful solutions.
  • Ensure customers' satisfaction from the team's deliverables.
  • Serve as a key point of contact for professional services engagements, ensuring that solutions align with customer requirements and industry best practices.
  • Mentor and coach engineers, guiding their professional development and ensuring they are equipped to deliver on the team’s objectives.
  • Collaborate cross-functionally with Product, Sales, and Customer Success teams to align technical goals with business objectives.
  • Stay deeply involved in troubleshooting and resolving complex technical challenges, especially in customer environments.
  • Manage the team's performance metrics including quality, utilization and efficiency.

Requirements

  • MUST be able to live and work in the United states, this is a remote position within the US borders.
  • 5+ experience as a team lead or a manager, with a demonstrated ability to build, mentor, and manage high-performing technical professional service teams.
  • A track record of leading teams who built solutions that were deployed in customer-facing environments or adapted to diverse customer requirements.
  • Exceptional problem-solving skills and the ability to make high-stakes technical decisions.
  • Excellent communication and leadership skills, capable of inspiring and aligning technical and non-technical stakeholders.
  • A service-oriented mindset with a focus on achieving team success and delivering outstanding solutions to customers.
  • Experience with security principles and tools, such as SIEM, SOAR, EDR, and CSPM, and their integration into backend systems.