Solutions Engineer

• Lead and manage a team of solutions engineers, fostering a culture of collaboration, accountability, and continuous improvement.
• Translate customer business needs into actionable technical deliverables and collaborate with internal teams to deliver impactful solutions.
• Ensure customers' satisfaction from the team's deliverables.
• Serve as a key point of contact for professional services engagements, ensuring that solutions align with customer requirements and industry best practices.
• Mentor and coach engineers, guiding their professional development and ensuring they are equipped to deliver on the team’s objectives.
• Collaborate cross-functionally with Product, Sales, and Customer Success teams to align technical goals with business objectives.
• Stay deeply involved in troubleshooting and resolving complex technical challenges, especially in customer environments.
• Manage the team's performance metrics including quality, utilization and efficiency.
• Drive complex customer-facing projects to completion while shaping the team’s performance and service levels, ensuring excellence in execution and fostering a culture of growth, innovation, and collaboration.

Director of Solution Engineering, Professional Services

O&PS Solutions Engineer

Equipment Solutions Consultant – HAC

Solutions Engineer

Solutions Engineer

Lead Delivery Solution Architect