Senior Solutions Architect
Blue Cross Blue Shield Association
AWSCloudJavaJavaScriptPython
Director of Solution Engineering, Professional Services
Blink Ops
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $230,000 per year
Job Level
Lead
About the role
- Lead and manage a team of solutions engineers, fostering a culture of collaboration, accountability, and continuous improvement.
- Translate customer business needs into actionable technical deliverables and collaborate with internal teams to deliver impactful solutions.
- Ensure customers' satisfaction from the team's deliverables.
- Serve as a key point of contact for professional services engagements, ensuring that solutions align with customer requirements and industry best practices.
- Mentor and coach engineers, guiding their professional development and ensuring they are equipped to deliver on the team’s objectives.
- Collaborate cross-functionally with Product, Sales, and Customer Success teams to align technical goals with business objectives.
- Stay deeply involved in troubleshooting and resolving complex technical challenges, especially in customer environments.
- Manage the team's performance metrics including quality, utilization and efficiency.
- Drive complex customer-facing projects to completion while shaping the team’s performance and service levels, ensuring excellence in execution and fostering a culture of growth, innovation, and collaboration.
Requirements
- MUST be able to live and work in the united states, this is a remote position within the US borders.
- 5+ experience as a team lead or a manager, with a demonstrated ability to build, mentor, and manage high-performing technical professional service teams.
- A track record of leading teams who built solutions that were deployed in customer-facing environments or adapted to diverse customer requirements.
- Previous engineering and security expertise with proven management skills.
- Exceptional problem-solving skills and the ability to make high-stakes technical decisions.
- Excellent communication and leadership skills, capable of inspiring and aligning technical and non-technical stakeholders.
- A service-oriented mindset with a focus on achieving team success and delivering outstanding solutions to customers.
- Experience with security principles and tools, such as SIEM, SOAR, EDR, and CSPM, and their integration into backend systems.
