Senior Analyst, Workforce Management Forecasting & Capacity Planning
Blink Health
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams.
- Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches).
- Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals.
- Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth.
- Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions.
- Develop dashboards and reports that communicate insights and recommendations to leadership.
- Support scenario modeling for new programs, process changes, or technology enhancements.
- Collaborate with Workforce Management and Product/Engineering teams to optimize systems and forecasting tools.
- Contribute to building scalable, data-driven processes that enhance operational efficiency and patient experience.
Requirements
- 4–6+ years of experience in forecasting, analytics, workforce planning, or related roles — ideally in healthcare, contact center, or tech-enabled operations.
- Bachelor’s degree in Mathematics, Statistics, Economics, Operations, Data Science, or a related quantitative field.
- Advanced proficiency in Excel/Google Sheets, SQL, Python, and data visualization tools (e.g., Tableau) and experience with forecasting techniques.
- Strong quantitative reasoning, data modeling, and problem-solving abilities.
- Ability to translate complex data into clear, actionable insights.
- Excellent written and verbal communication; skilled at presenting analytical findings to diverse audiences.
- Curious, adaptable, and proactive — thrives in fast-paced environments and takes ownership from analysis through execution.
- Willingness to travel
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
forecastinganalyticsworkforce planningdata modelingproblem-solvingdata visualizationforecasting techniquesquantitative reasoningcapacity planningstaffing plans
Soft Skills
communicationpresentation skillsadaptabilityproactivityownershipcuriosityanalytical thinkingcollaborationorganizational skillsattention to detail