User Researcher

• Lead a discovery engagement for a public-sector client
• Drive research, facilitation, analysis, and strategic recommendations
• Plan and conduct stakeholder interviews across multiple teams
• Facilitate cross-functional sessions to uncover needs, workflows, gaps, and areas of opportunity
• Conduct user interviews or evaluative research as applicable
• Analyze inputs to identify themes, insights, and problem areas
• Develop clear findings, insights, and opportunity areas
• Map workflows, journeys, and service touchpoints
• Design and facilitate workshops to validate findings and align stakeholders
• Prepare materials, run sessions, and synthesize outcomes
• Prepare audit participation and contribute to synthesis when audit insights intersect with research themes

User Research Strategist

UX Researcher – Contract

Senior Mixed-Methods User Researcher

Senior UX Research, CX Strategist

Senior User Researcher