Blavity Inc.

Client Services Representative

• Oversee the planning and execution of clients' branded campaigns
• Serve as the primary point-of-contact for large scale activations, tentpole and digital campaigns
• Oversee execution with the support of CS Associates and Coordinators
• Collaborate with key stakeholders to identify creative, establish workflows, assess resource needs, scope and meet timelines
• Ensure digital media campaigns meet project quality standards
• Translate the client’s voice and vision into engaging digital and experiential campaigns
• Manage large-scale activations, tentpole and digital campaigns, representing Blavity as the primary CS contact post-sales
• Collaborate with Sales to understand the campaign scope, KPIs, and possible renewal/upsell opportunities
• Ensure feasibility of execution by aligning on resource allocation within CS and across creative teams
• Navigate challenging customer conversations (e.g. scope creep or additional requests)
• Oversee brand voice guidelines, acting as the final sign-off for consistency in style, quality, and tone
• Manage account profitability by distilling key insights from campaign analytics and strategizing solutions to hit customer's goals and increase satisfaction
• Identify and share upsell/cross-sell opportunities to Sales
• Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership
• Serve as a mentor to coordinators
• Performs other related duties as assigned

Client Services Manager

Operations

• The Vice President of Operations & Growth, Blavity Inc. will be a senior executive responsible for scaling operations, leading new initiatives, and strengthening the company’s resilience.
• Lead high-priority initiatives such as expanding into health or growing our consumer revenue models
• Proactively evaluate operations and recommend new growth opportunities or efficiencies to the executive team
• Develop and scale pilots and proof-of-concept projects, turning successful tests into repeatable, sustainable systems or products
• Take ownership of business functions, teams or initiatives that require strategic transformation, stronger monetization, or improved systems
• Build processes to reduce bottlenecks and improve efficiency across revenue and audience growth initiatives
• Ensure alignment of initiatives with company-wide OKRs and KPIs
• Fill in the gaps between departments during the launch of new programs, clarifying roles and responsibilities across existing teams
• Act as an integrator and connector, ensuring information flows seamlessly and execution is coordinated
• Build knowledge-sharing practices so insights and wins are institutionalized across the company
• Design and contribute to performance frameworks for accountability (OKRs & KPIs)
• Drive continuous improvement across workflows, reporting, and cross-functional collaboration
• Provide operational clarity and leadership at the senior executive level
• Drive clarity and execution discipline across the high-priority initiatives they lead, ensuring timelines, ownership, and deliverables are well defined.
• Build repeatable systems, documentation, and knowledge-sharing practices that other teams can adopt to strengthen organizational performance.
• Measures of Success: Driving significant improvement in company-wide operating efficiency and gross margin.
• Successful launch and scaling of new revenue streams, specifically a Direct-to-Consumer subscription model and expansion into the Health vertical, hitting defined revenue and growth targets.
• Enhancing organizational clarity and cross-functional collaboration, evidenced by improved project success rates and team feedback.
• Instituting a robust performance management framework for cross-functional projects that creates accountability and aligns all teams with strategic priorities.

Client Services Manager

Vice President, Operations and Growth