Director/Senior Director, Client Services Lead

BlastX Consulting

Lead pivotal client services engagements for BlastX, a digital consultancy transforming customer experiences. Focus on account growth, delivery excellence, and capability development.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $160,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client delivery and account management, with a focus on strategic growth and client partnership expansion. Possesses strong financial acumen and the ability to lead cross-functional teams while fostering collaboration and communication.

Highest-signal resume keywords

Client Delivery LeadershipCross-Functional Team ManagementAccount Strategy DevelopmentFinancial AcumenClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Management ConsultingDigital Transformation ConsultingProblem SolvingRisk ManagementAccount ExpansionThought Leadership CreationAI EnablementTraining DevelopmentBest Practices IntegrationActionable Solution Development

Soft Skills

CoachingRelationship BuildingSelf-MotivationCollaborationAdaptability

Industry Keywords

Client-Facing RoleConsultingExecutive CommunicationDynamic EnvironmentsCommercial Instincts

About the role

Key responsibilities & impact

Lead Client Delivery and own the success of a portfolio of accounts, ensuring every project, program, and touchpoint delivers value, insight, and excellence
Identify and elevate opportunities to expand client partnerships
Develop account strategies that align to client goals and grow BlastX Consulting’s footprint, driving strategic growth
Set the tone for client service excellence
Oversee delivery standards, client communication, and internal coordination to ensure a thoughtful, high-quality experience
Lead cross-functional teams with purpose and accountability
Coach consultants to deliver their best work while growing their consulting skills
Build trusted partnerships by strengthening executive relationships and developing a deep understanding of client organizations—their goals, context, and culture—and guide engagements that truly matter to them
Help clients make smart, often tough decisions
Break down complex challenges, structure thinking, and ensure that recommendations drive action, not just analysis
Foster alignment across BlastX teams and client stakeholders to achieve shared outcomes
Champion AI enablement—evaluate and adopt agentic and AI-assisted workflows that accelerate delivery and free the team for higher-value work, while keeping AI use governed, outcome-driven, and grounded in human judgment
Coach and mentor team members, guiding their progression along the capability career path
Develop best practices, tools, and training that advance capability expertise and power client success
Collaborate across capabilities and CSLs to integrate standardization and best practices into the delivery model.

Requirements

What you’ll need

8+ years of experience in a client-facing role in management consulting or digital transformation consulting/agency
Demonstrated ability to lead cross-functional teams and successfully deliver in dynamic, fast-paced environments
Deep expertise in managing expectations, communicating risk, and building long-term, trusted client relationships
Strong commercial instincts expanding accounts and introducing new service opportunities
A disciplined, impact-oriented approach to analyzing challenges, solving problems and developing actionable solutions
Strong financial and business acumen to effectively lead, adapt and make decisions with agility and confidence
Clear, confident written and verbal communication skills, aligned with the BlastX voice and tailored to executive and technical audiences
Experience creating and participating in thought leadership efforts (blog posts, industry events, speaking)
Self-motivated, high-energy professional who thrives in both independent and collaborative settings
Bachelor's degree preferred, or any equivalent combination of education and experience.

Benefits

Comp & perks

Flexible PTO policy
60% employer paid medical insurance coverage options
100% employer paid dental and vision insurance
401k 4% company matching
Profit sharing
Education assistance
Paid parental leave
Performance-based salary increases
Year-end incentive bonuses