BlastPoint

Product Designer

• Own design direction from problem framing through delivery.
• Make and defend design recommendations.
• Interpret scope broadly.
• Contribute to our component-based design system.
• Ship work that catches gaps before review.
• Drive AI integration in design workflows.

Customer Success Manager

• Serve as the primary strategic partner and trusted point of contact for an assigned portfolio of customers.
• Develop a deep understanding of each customer's business objectives, priorities, initiatives, and success metrics.
• Build and maintain strong relationships across all levels of the organization, from day-to-day platform users to executive stakeholders.
• Lead regularly scheduled strategic meetings to review progress, align priorities, remove obstacles, and maintain momentum toward customer goals.
• Proactively guide customers toward achieving their objectives by connecting business priorities with platform capabilities, best practices, and actionable recommendations.
• Participate in onboarding sessions, and lead product training, Executive Business Reviews, and strategic planning discussions that reinforce customer goals and long-term success.
• Drive adoption through outcome-focused customer engagement, providing recommendations and workflow guidance aligned with each customer's business objectives.
• Continuously monitor customer performance against established goals, platform adoption, and engagement metrics to identify trends, measure success, and proactively address declining performance before it becomes a risk.
• Translate customer data, platform usage, and campaign performance into meaningful insights that demonstrate measurable business value and ROI.
• Bring new ideas, industry perspectives, benchmarks, and actionable recommendations to every customer interaction - not just status check-ins.

SDET

• Design, build, and maintain scalable automated testing frameworks for platform, API, integration, functional, regression, and end-to-end testing.
• Own the regression testing strategy for critical customer-facing workflows.
• Establish practical load, performance, and reliability testing practices for key platform areas.
• Integrate automated tests into CI/CD pipelines and help define release quality gates.
• Partner with DevOps on QA environments, automated deployments, test data, and release validation.
• Use AI tools as a co-engineer to accelerate automation development, test design, defect analysis, documentation, and QA process improvements.
• Work with engineers to make features more testable from the start.
• Evaluate and implement testing tools for E2E, API, smoke, regression, performance, and integration testing.
• Improve bug triage, defect communication, root-cause visibility, and release-readiness reporting.
• Reduce reliance on manual QA through maintainable automation while preserving targeted exploratory testing.
• Mentor engineers and future QA contributors on test design, automation standards, and quality best practices.
• Bring structure, ownership, and practical QA discipline to a fast-moving startup engineering environment.
• Help mature BlastPoint’s QA culture as the engineering organization scales.

Senior Automation QA Engineer / SDET

Database Administrator

• Own database architecture, performance, reliability, security, and scalability for core platform systems.
• Use AI tools responsibly to accelerate database analysis, documentation, query tuning, troubleshooting, and workflow improvement.
• Design database approaches for both single-tenant and multi-tenant SaaS environments, including migration strategies between tenancy models.
• Improve tenant isolation, customer-specific data separation, scalability, and compliance-ready data architecture.
• Review and improve schemas, indexes, queries, migrations, and data access patterns.
• Optimize SQL performance, indexing strategies, execution plans, and database bottlenecks.
• Partner with Engineering and Data Engineering on schema design, data modeling, migrations, pipelines, and performance-sensitive application changes.
• Help define database strategies across OLTP systems, OLAP workloads, reporting layers, and data pipelines.
• Strengthen database security practices, including encryption at rest, field-level encryption, column-level encryption, key management, access controls, and auditability.
• Establish practical standards for database migrations, rollback planning, production readiness, monitoring, backups, and disaster recovery.
• Support load testing, capacity planning, and performance benchmarking for critical workflows.
• Collaborate with DevOps on AWS-hosted database infrastructure, environment strategy, access controls, and cost optimization.

Product Designer

Customer Success Manager

Senior Automation QA Engineer / SDET

Database Architect, DBA