BlastPoint

Frontend Engineer

• Developing the user-facing features of our customer intelligence platform.
• Building a modular front-end architecture consisting of reusable, maintainable components.
• Optimizing components for maximum performance when working with large datasets.
• Applying sound UI/UX principles to increase customer satisfaction and engagement with the platform.

Junior Software Engineer – Front-End

Customer Success Manager

• Build long-term, trust-based relationships as the customer's primary contact, strategic advisor, and advocate. Drive measurable business value and maximize customer lifetime value (LTV).
• Lead goal-oriented customer engagements (meetings, QBRs, training) to ensure deep understanding, optimal adoption, and realization of success metrics.
• Proactively identify and execute upselling and cross-selling strategies to drive account expansion and strong retention, minimizing churn risk.
• Design and refine scalable customer success processes. Create and deliver clear, compelling materials (e.g., business reviews, strategic plans).
• Partner with Product, Engineering, and other teams to effectively represent the voice of the customer and coordinate critical issue resolution.

Data Analyst

• Engage with Customer Success, Data Engineering, and Data Science teams to develop business-focused data solutions.
• Convert data insights into visually engaging presentations and customer-facing materials.
• Partner with Implementation Management to address any gaps in client data necessary for analysis.
• Leverage proprietary in-house tools for data transformation, preparation, and analysis.
• Perform the appropriate data mapping and aggregation guidance.
• Conduct rigorous quality control checks on all data prior to client presentations.
• Become a power user of the BlastPoint platform.
• Collaborate with Customer Success in platform staging and client onboarding.
• Manage multiple client projects simultaneously, ensuring timely and accurate delivery.
• Contribute to the ongoing development of the role by taking on new duties as business priorities shift.

Business Data Analyst

DevOps Engineer

• Ensure high availability, fault tolerance, and scalability of cloud services
• Optimize performance and cost efficiency across AWS environments
• Lead and mentor a small team of DevOps engineers, fostering a culture of innovation, collaboration, and accountability
• Balance hands-on contributions with strategic leadership, leading by example to ensure smooth execution of DevOps initiatives
• Design, deploy, and maintain BlastPoint’s AWS-based infrastructure using Terraform
• Own the SOC 2 certification and compliance monitoring process
• Implement security best practices, including IAM policies, encryption, vulnerability management, and incident response.
• Enhance and maintain CI/CD pipelines using GitHub Actions to improve developer productivity and deployment speed
• Collaborate with software engineers to streamline build, testing, and release processes
• Implement observability, logging, and monitoring solutions to proactively detect and resolve issues.
• Establish best practices for disaster recovery, data backup, and infrastructure resilience.

DevOps Manager

• Design, implement, and own the entire BlastPoint Customer Success playbook, from onboarding and training to health scoring, EBRs, and renewal/expansion motions
• Build the entire post-sale customer journey from scratch, including processes, playbooks, team structure, and tooling
• Lead, develop, and grow the CS organization from a team of 3 to 10+ in the next 18 months while initially acting as a player-coach managing a book of strategic accounts
• Be the single, accountable owner of Net Revenue Retention (NRR), mitigating churn risk and partnering with Sales to drive expansion opportunities
• Coordinate with Product, Engineering, and Sales to remove roadblocks, influence roadmap, and ensure a seamless, high-value customer experience
• Systematically track and quantify business value using the "Win Book" system to build data-backed ROI cases that support renewals and expansions
• Serve as a strategic partner to founders and transition the function from tactical execution to strategic oversight over a two-year horizon

Junior Software Engineer – Front-End

Customer Success Manager

Business Data Analyst

DevOps Manager

Head of Customer Success – Director