Quality Assurance Manager
Blackwatch International Corporation
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Virginia • United States
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Tech Stack
About the role
- Possesses and applies comprehensive knowledge across program quality management, process improvement, and compliance frameworks
- Leads high-impact initiatives to ensure continuous service delivery excellence, adherence to contract requirements, and measurable performance outcomes
- Functions as a senior leader responsible for quality governance across multiple task orders and operational domains
- Establish and manage quality policies, procedures, and performance metrics
- Ensure compliance with SLAs, contractual requirements, and federal standards
- Conduct quality audits, assessments, and performance reviews
- Drive root cause analysis and corrective/preventive actions
- Oversee program-wide quality reporting, metrics tracking, and continuous improvement initiatives
- Collaborate with technical and program leadership to ensure delivery excellence
- Support risk management, issue tracking, and process optimization efforts
- Provide leadership and mentorship to quality and program teams
- Ensure alignment with frameworks such as ISO, ITIL, CMMI, and Agile methodologies
Requirements
- Bachelor’s degree in a related field (or equivalent experience)
- Minimum of eight (8) years of experience in quality management or related field
- Demonstrated experience managing SLAs, quality policies, procedures, and processes
- Experience supporting large, complex federal programs
- Strong knowledge of quality frameworks (CMMI, ISO, ITIL)
- Proven ability to lead cross-functional teams and drive performance improvements
- Strong analytical, communication, and leadership skills
- Desired Qualifications PMP, ITIL, or CMMI certification
- Experience supporting USPTO or similar federal agencies
- Experience implementing Agile quality processes
- Experience with enterprise-scale program quality oversight
Benefits
- Quality governance across multiple task orders
- Dynamic working environment with multiple opportunities for advancement
- Ability to obtain Public Trust (or higher if required)
- US Citizenship Required: Yes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality managementprocess improvementcompliance frameworksquality auditsperformance metricsroot cause analysiscorrective actionsperformance reviewsAgile methodologiesenterprise-scale program quality oversight
Soft Skills
leadershipmentorshipanalytical skillscommunication skillscollaborationrisk managementissue trackingprocess optimizationcross-functional team leadershipservice delivery excellence
Certifications
PMPITILCMMI