Blackthorne

Product Manager

• Own the product lifecycle from discovery to delivery, with an initial focus on Payments & Checkout experiences within the Events Management app.
• Collaborate with engineering, QA, and design teams to define and deliver high-quality features.
• Write clear, actionable product requirements, user stories, and acceptance criteria to guide development.
• Build an understanding of our key customer segments (SMB to Enterprise, higher education, healthcare, nonprofit, and emerging verticals).
• Prioritize and manage a product backlog based on business needs and user value.
• Lead Agile ceremonies such as sprint planning, grooming, and retrospectives.
• Help identify and test opportunities to simplify and optimize checkout flows.
• Stay informed about industry trends as they relate to your focus area.
• Develop comfort with product analytics to track usage, success, and improvement opportunities.
• Participate in discovery interviews with customers and partners (5% travel).
• Explore and propose use cases for AI to improve internal processes or user-facing functionality.
• Communicate roadmap updates and work closely with stakeholders in Marketing, Sales, Support, and Customer Success.