Client Success Consultant
Blackpoint Cyber
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $74,300 - $92,000 per year
Tech Stack
About the role
- Drive partner adoption, technical enablement, and onboarding success
- Guide partners through onboarding and adoption milestones
- Provide technical consultation and guidance to partners
- Build trusted relationships across stakeholders
- Monitor partner usage and satisfaction to identify early risk indicators
- Work closely with GTM, Product, Engineering, and Support teams
- Maintain accurate CRM records and documentation
- Leverage dashboards and analytics to interpret partner behavior
- Identify workflow gaps and propose enhancements
Requirements
- Minimum 2+ years in a customer-facing, technical role
- Strong technical proficiency with product suites, platform integrations, and SaaS environments
- Proven track record driving customer value, adoption, and engagement
- Ability to navigate complex customer environments and communicate effectively across personas
- Experience in cybersecurity or adjacent technical domains preferred
- Excellent written and verbal communication skills
- Comfortable working independently and remotely.
Benefits
- Health, Vision, Dental, and Life Insurance plans
- 401k plan
- Discretionary Time Off
- Other minor perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical consultationSaaS environmentsplatform integrationsanalyticsCRM recordsdashboard usageworkflow enhancements
Soft Skills
relationship buildingcommunicationcustomer engagementindependent workproblem-solving