B2B Customer Service Manager

blackcrows

B2B Customer Service Manager at blackcrows leading a team to ensure customer satisfaction and smooth order delivery processes. Managing operations across Paris, Chamonix, and Los Angeles locations.

Posted 6/19/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage and lead the customer service team.
Ensure the proper execution of the order backlog and report any risks and/or opportunities to the finance team.
Ensure and measure customer satisfaction; implement customer satisfaction surveys to track it.
Monitor delivery timelines for B2B orders using the Bevolta tool and provide visibility into the order portfolio (cancelled, delivered, and pending orders) to the sales team and management.
Help develop delivery schedules based on customer requests and the company’s cash flow needs.
Provide visibility into the delivery schedule to our warehouses and the B2B invoicing schedule to management.
Optimize the Order-to-Cash (O2C) cycle (e.g., reduce order processing and delivery times, etc.) and optimize B2B customer deliveries based on shipping costs and inventory availability.
Anticipate transportation needs (large-scale exports, SE Japan and Korea).
Streamline shipments to the UK and Switzerland.
Ensure that shipping documents are in compliance (POA, waybills, invoices—especially for large-scale export shipments).
Update performance metrics (budget tracking, service levels and OTIF, workload plan, shipping plan).
Ensure smooth internal communication (finance, sales, operations) and external communication (warehouses, carriers).
Document and maintain procedures, standardizing them across regions.
Ensure annual inventory counts and proper tracking of internal and external inventory (warehouses, accounts receivable, customer-held inventory, etc.)

Requirements

What you’ll need

With a minimum of a master’s degree, ideally in supply chain or logistics, you have strong professional expertise in operations and customer service.
You serve as a point of reference for both technical and interpersonal matters and are able to collaborate effectively both internally and with external partners.
You are thorough, organized, self-reliant, and adaptable.
You possess a curious and creative mindset.
Bilingual in English and French (native English speakers are preferred).
Excellent analytical skills and the ability to work with various types of data.
Strong communication skills and the ability to collaborate across functions.
Knowledge of ERP systems.
Ability to lead and motivate a team.
Ability to anticipate risks and escalate them while proposing potential solutions.
Project management and continuous improvement skills.

Benefits

Comp & perks

The rare opportunity to be part of a small, passionate team shaping how a globally respected ski brand expresses itself — on snow, in culture, and through the people who embody our spirit.
Strong core values that make up our DNA as a company: fairness and caring, team spirit, positive attitude, open-mindedness, ski/outdoor culture.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcustomer satisfaction measurementdelivery schedule optimizationOrder-to-Cash (O2C) cycle optimizationshipping document complianceperformance metrics trackinginventory managementdata analysisproject managementcontinuous improvement

Soft Skills

leadershipcollaborationorganizationadaptabilityanalytical skillscommunicationproblem-solvingcreativityself-relianceinterpersonal skills

Certifications

master's degree in supply chainmaster's degree in logistics