Communicating directly with clients, primarily through phone, video conference, and email.
Working closely with internal teams to ensure a flawless experience with BlackCloak.
Ensuring the successful adoption of the BlackCloak platform and driving ongoing value for clients.
Running client enablement and support sessions.
Managing client interactions within BlackCloak’s Client Success tools.

Requirements

2-3+ years of experience in a Customer Success or IT help desk role
Experience working with executive level clients is a plus
2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
CompTIA Security+ or similar security experience is a plus
Ability to display highly developed customer service soft skills including empathy and relationship building skills
Ability to work under pressure, organize and prioritize responsibilities
Ability to work in a remote environment with a high degree autonomy
Attention to detail and accuracy is a must
Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
Willingness to travel in limited circumstances

Benefits

100% Remote Company, within the USA
Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
Health Savings Account with company contribution for eligible medical plans.
Flexible Vacation Plan
10 Paid Company Holidays
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
401k with Traditional and Roth options, including employer match.
Company Equity
Paid Parental and Pregnancy Recovery Leave
Company and team off-sites and virtual events throughout the year
Home office stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessIT help deskcybersecurityprivacyidentity theftfrauddata breach managementrisk and compliance

Soft Skills

customer serviceempathyrelationship buildingorganizationprioritizationattention to detailaccuracyverbal communicationwritten communication

Certifications

CompTIA Security+