Software Engineer

• Ensure every customer across our enterprise portfolio achieves measurable success and realizes maximum value from the BlackCloak features, product, and platform offering.
• Operate within the Operations organization, acting as the critical cross-functional link that educates, enables and affirms customers are taking full advantage of their subscription based on their personal digital protection needs.
• Work cross functionally with GTM, Product, and Account Success teams to translate features into value for members through various delivery channels such as email, in-app, videos, webinars, and other effective means of communication.
• Develop more sophisticated playbooks based on customer needs and automation, while maintaining BC's signature personalized concierge approach.

Head of Value Engineering, Client Success Operations

Technical Lead

Technical Lead, Sustainability Services – Palm Oil and Soy Focus

Technical Lead, Sustainability Services – Regenerative Agriculture, Climate

Cloud Platform Architect

Senior Software Engineer, Guest & Host