Group Sales Account Manager, Gearhead III
CSC Generation
Enterprise Relationship Manager
BLACKCLOAK
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber Security
About the role
- Build and maintain relationships with enterprise clients
- Gain an understanding of clients' primary needs and support their cybersecurity efforts
- Work collaboratively with the sales, delivery, and security teams to support the seamless onboarding and implementation of BlackCloak solutions
- Provide ongoing support to clients, helping them maximize the value of our services
- Monitor client accounts and identify potential issues, recommending solutions as needed
- Communicate updates and utilization highlights to clients
- Work with internal teams to address client needs and ensure satisfaction
- Support a consistent and positive client experience across their journey
- Collaborate with cross-functional teams to support client issues and enhance the customer experience
- Gather client feedback and provide insight for product improvement and enhance overall client experience.
- Utilize CRM to track activity, analyze data, and identify trends
- Support efforts to achieve key metrics such as Net Revenue Retention (NRR), logo retention, Onboarding, and Utilization among clients
Requirements
- Bachelor’s degree in a relevant field; advanced degree is a plus
- 2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
- Familiarity with cybersecurity and privacy concepts
- Strong communication and interpersonal skills
- Ability to gather and interpret information to support client success
- Motivated to deliver great results and able to work with some independence
- Strong organizational and time management skills
- Willingness to travel to meet with clients when necessary
Benefits
- 100% Remote Company, within the USA
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
- Health Savings Account with company contribution for eligible medical plans.
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match.
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementcybersecurityprivacy conceptsdata analysistrend identificationclient onboardingclient supportproblem-solvingmetrics achievement
Soft skills
communicationinterpersonal skillsorganizational skillstime managementindependencemotivationcollaborationclient relationship buildingfeedback gatheringclient experience enhancement
Certifications
Bachelor’s degreeadvanced degree
