Account Manager

• Build and maintain relationships with enterprise clients
• Gain an understanding of clients' primary needs and support their cybersecurity efforts
• Work collaboratively with the sales, delivery, and security teams to support the seamless onboarding and implementation of BlackCloak solutions
• Provide ongoing support to clients, helping them maximize the value of our services
• Monitor client accounts and identify potential issues, recommending solutions as needed
• Communicate updates and utilization highlights to clients
• Work with internal teams to address client needs and ensure satisfaction
• Support a consistent and positive client experience across their journey
• Collaborate with cross-functional teams to support client issues and enhance the customer experience
• Gather client feedback and provide insight for product improvement and enhance overall client experience.
• Utilize CRM to track activity, analyze data, and identify trends
• Support efforts to achieve key metrics such as Net Revenue Retention (NRR), logo retention, Onboarding, and Utilization among clients

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