Senior Technical Content Architect

BlackBerry

Senior Technical Content Architect responsible for customer-facing documentation for BlackBerry Secusmart products. Leading the documentation strategy and ensuring compliance with regulatory standards.

Posted 4/15/2026full-timeDüsseldorf • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end lifecycle of customer-facing documentation for all BlackBerry Secusmart products
Lead the creation, maintenance, and continuous improvement of comprehensive technical documentation as products evolve
Proactively assess documentation impact of new features, architectural changes, and procedural updates, ensuring all materials remain current and accurate
Ensure documentation meets the highest standards for quality, usability, consistency, and regulatory alignment
Collaborate closely with Product Management, Engineering, Operations, UX Design, Marketing, and other stakeholders to gather requirements, validate content, and align messaging
Participate in regular cross-functional and development meetings to stay informed of current and upcoming product changes
Design and deliver documentation tailored to diverse audiences, including end users, system administrators, internal teams, and support functions
Lead contributions to technical and procedural documentation required for governmental approvals, certifications, and formal evaluations
Drive the strategic evolution of the documentation portfolio, structure, and content model

Requirements

What you’ll need

Bachelor’s degree in Technical Communication, Computer Science, Engineering, Information Technology, linguistics, or a related field—or equivalent professional experience
Native proficiency in German and near-native proficiency in English, with proven experience creating professional technical documentation in both languages
Strong command of technical writing methodologies, documentation standards, and structured content principles
5-10+ years of experience as a Technical Writer or Content Architect, with demonstrated progression to senior-level responsibility
Proven experience documenting complex software systems, preferably in security-sensitive, enterprise, or regulated environments
Hands-on experience owning the end-to-end documentation lifecycle, from information gathering and drafting through review, publication, and long-term maintenance
Demonstrated ability to independently analyze new features, architectures, or system changes and translate them into clear, accurate, and user-focused documentation.

Benefits

Comp & perks

The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being.
BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingdocumentation standardsstructured content principlesend-to-end documentation lifecycleinformation gatheringdraftingreviewpublicationmaintenancedocumenting complex software systems

Soft Skills

collaborationcommunicationanalytical skillsattention to detailproactive assessmentuser-focused documentationleadershiporganizational skillsadaptabilityproblem-solving