Black & Veatch

IT Executive Support Engineer

Black & Veatch

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AndroidiOSITSMMacOSServiceNow

About the role

  • Deliver high-touch, personalized technical support to CEO, executive leadership, and their administrative assistants
  • Ensure seamless technology experiences by providing proactive, responsive support across all devices, applications, and collaboration tools
  • Contribute to broader IT service delivery initiatives, supporting organizational efficiency and excellent end-to-end user experiences
  • Serve as the primary point of contact for all IT-related needs of the CEO, his direct reports, and their executive assistants to address and resolve all IT-related concerns and requests
  • Provide on-site and remote support for hardware, software, network, applications, iOS and Android mobile devices, video conferencing, and productivity tools
  • Monitor tools and activities and proactively address potential problems
  • Collaborate with infrastructure, security, and application teams to escalate and resolve complex issues
  • Assist with executive onboarding/offboarding processes, including device setup and access provisioning
  • Ensure confidentiality and discretion in handling sensitive information and interactions
  • Be available for off-hours support as needed
  • Establish and maintain strong working relationships with internal clients throughout the organization
  • Facilitate meetings and collaborative work group discussions, ensuring follow-up actions are tracked and completed
  • Serve as a point of escalation for IT requests and incidents within business sectors as needed
  • Maintain and update documentation, including knowledge base articles and user guides
  • Identify, lead, and contribute to process improvement initiatives aimed at increasing efficiency and service quality
  • Provide training and guidance on IT tools, security practices, and new technologies
  • Participate in change management and deployment activities
  • Collaborate with internal teams and external IT partners to deliver a consistent, high-quality user experience and organizational alignment

Requirements

  • Bachelor's Degree
  • 5+ years of experience
  • Proven experience in executive-level IT support or similar high-touch environments
  • Strong ability to resolve IT-related issues and concerns quickly and effectively
  • Ability to leverage broader IT and partner resources to achieve urgency-based technology outcomes
  • 10+ years of service delivery experience, preferably in a global company
  • High level of integrity and discretion in handling confidential information
  • Excellent communication skills, with the ability to explain technical concepts in user-friendly language
  • Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams
  • 2+ years of experience with ServiceNow or other ITSM platforms
  • Strong analytical and problem-solving skills
  • Proven track record of process improvement implementations
  • Experience capturing requirements and coordinating small projects
  • Comprehensive understanding of Microsoft tools and applications
  • OSHA 10 hour certification (or ability to obtain within 90 days)
  • Ability to lift up to 50 pounds, sit, and stand for extended periods
  • Willingness to work overtime, weekends, and travel as needed
  • Knowledge of ITIL practices and service delivery frameworks
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
Benefits
  • Competitive compensation
  • 401K match
  • Benefits that start day 1
  • Flexible work schedules
  • Paid vacation and holiday time
  • Sick time and dependent sick time
  • Adoption reimbursement
  • Tuition reimbursement
  • Vendor discounts
  • Employment referral program
  • AD&D insurance
  • Pre-taxed accounts
  • Voluntary legal plan
  • Performance-based bonus program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
WindowsiPadOSmacOSMicrosoft 365Active Directorynetworking fundamentalsMicrosoft TeamsServiceNowITSM platformsprocess improvement
Soft skills
communication skillsanalytical skillsproblem-solving skillsintegritydiscretionrelationship buildingcollaborationtraininguser-friendly explanationproject coordination
Certifications
Bachelor's DegreeOSHA 10 hour certificationAssociate degree in Information TechnologyBachelor’s degree in Computer Science