Black Spectacles

Account Manager

• Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier
• Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose
• Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership
• Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool
• Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline
• Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers
• Contribute ideas, processes, and playbooks that shape this role into a scalable function
• Maintain accurate records inside HubSpot CRM
• Operate with a high level of professionalism, ownership, and follow through across every customer interaction

B2C Account Manager