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eCommerce Operations Associate
Black Rifle Coffee CompanyE-commerce Operations Associate overseeing technical operations of Black Rifle Coffee's ecommerce platforms. Collaborating with cross-functional teams and ensuring optimal product data management and website functionality.
About the role
Key responsibilities & impact- Oversee the day-to-day technical operations of our ecommerce platforms.
- Maintain the accuracy and usability of our online store through item setup, maintenance, and product information management.
- Ensure the integrity of product images, descriptions, and pricing.
- Troubleshoot technical issues related to orders, website experience, and UX/UI features.
- Manage and update product data, including inventory levels, pricing, and product attributes.
- Collaborate with cross-functional teams to ensure accurate and timely product launches and updates.
- Provide support to customer service and other internal teams regarding online orders, website functionality, and app usage.
- Assist in the development and implementation of new website features and enhancements.
- Assist in monitoring website performance metrics (e.g., traffic, conversion rates, page load times) and identify areas for improvement.
- Conduct regular website audits to ensure optimal functionality and user experience.
- Keep up to date with the latest ecommerce trends, technologies, and best practices to influence the enhancement roadmap.
Requirements
What you’ll need- 2+ years of demonstrated experience in an eCommerce Operations or related position preferred
- Shopify experience required
- Bachelor’s degree preferred
- Strong technical troubleshooting skills
- Experience with CMS and PIM platforms such as Bynder
- Familiarity with project management tools such as Jira, Confluence, Asana, and similar
Benefits
Comp & perks- Long hours may be required
- May require weekend and night work for events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
eCommerce operationstechnical troubleshootingproduct information managementwebsite performance monitoringUX/UI featuresinventory managementdata management
Soft Skills
collaborationcommunicationproblem-solving
Certifications
Bachelor's degree